Business Systems Specialist; hybrid

Join to apply for the Business Systems Specialist (hybrid) role at American Family Insurance
.

As Business Systems Specialist, you will be responsible for systems implementation and administration within Facilities Development & Operations, including software applications/upgrades, database administration, security management, training, storage management, backup management, and network interfacing. Your focus will be enhancing agent experience through seamless operation of Marketing On Demand programs and ensuring accurate billing for agents. You will report to a Business Systems Senior Manager.

$68,000.00 – $

Salary

Relocation support is offered for eligible candidates.

• Provide operational and user support for business system applications and related hardware that support division and corporate strategies.
• Respond to user questions, resolve user issues, and escalate system problems to proper areas, while providing users with documents and tools to increase capabilities within the application.
• Document and maintain business processes and business rules.
• Conduct user acceptance testing for business systems, identifying opportunities to improve testing processes and methodologies.

• Demonstrated experience providing customer‑driven solutions, support, or service.
• Basic knowledge and understanding of unit, functional, performance, and user acceptance testing.
• Basic knowledge and understanding of how technology can automate business processes.
• Demonstrated experience documenting work processes and business rules.
• Demonstrated experience using business systems to provide customer service.

• Offer contingent on applicable background checks.
• Offer contingent on signing a non‑disclosure agreement for proprietary information, trade secrets, and inventions.
• Sponsorship will not be considered unless specified.
• 5+ years of experience using Python preferred.
• 5+ years of experience using DBA preferred.
• 5+ years of technical support experience preferred.

Mid‑Senior level

Full‑time

Information Technology

Insurance

We provide comprehensive medical, dental, vision, and wellbeing benefits. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays, and a paid time off program (23 days accrued annually for full‑time employees). Our student loan repayment program and paid‑family leave support employees and families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state, and local laws pertaining to non‑discrimination, non‑harassment, and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

American Family Insurance is committed to full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please email  to request a reasonable accommodation.

Location:

The role requires a minimum of 10 days per month from one of the following office locations:
Madison, WI 53783;
Boston, MA 02110;
Denver, CO 80112;
Eden Prairie, MN 55343;
Keene, NH 03431;
St. Joseph, MO 64507;
Phoenix, AZ 85034. This is a flexible office/home role.