User Experience Designer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

As a Staff UX Designer, you will be a senior individual contributor responsible for driving UX strategy and execution at the product team level while ensuring alignment with broader business outcomes. You will connect user insights, design systems, and product requirements to deliver exceptional experiences for Genesys Cloud users.

This role combines hands‑on design leadership, mentorship, and collaboration with Product Management and Engineering. You will lead complex projects with autonomy, advocate for design excellence, and elevate the quality of user experiences through innovation, empathy, and strategic thinking.

At Genesys, we’re transforming the customer experience landscape with empathy, AI innovation, and global impact. Joining us means becoming part of a global team redefining how companies engage with their customers.

The Workforce Engagement Management (WEM) team builds capabilities that help contact centers manage, develop, and grow their workforce. Our solutions include forecasting, scheduling, quality management, performance analytics, and coaching tools that enhance both efficiency and employee experience.

The WEM product group is evolving toward a platform‑level, agentic vision, where AI drives planning, workflow optimization, and employee enablement. It’s a strategically important, high‑impact area of our business with deep customer adoption and influence across the Genesys roadmap.

• Lead major design projects from discovery through delivery, defining problem statements, identifying research needs, and ensuring design quality throughout implementation.
• Navigate ambiguity with confidence, applying independent judgment to develop effective solutions for complex design and organizational challenges.
• Mentor and coach other designers, fostering a culture of collaboration, critique, and continuous learning.
• Collaborate closely with Product Management, Engineering, and cross‑functional teams to align design strategy with business objectives and development priorities.
• Communicate design concepts clearly through visual storytelling, documentation, and presentations that influence at all levels of the organization.
• Develop design strategies that balance user needs and business impact, ensuring measurable outcomes.
• Continuously refine design processes, contribute to design rituals, and drive operational excellence within the design team.

• 6+ years of experience in UX design, with hands‑on involvement across the full product lifecycle for software or web‑based applications.
• Bachelor’s or Master’s degree in Design, Human‑Computer Interaction (HCI), Interaction Design, or a related field, or equivalent professional experience.
• Deep proficiency in Figma, design systems, and collaborative tools such as Miro or Fig Jam.
• Strong background in user research and usability testing methodologies.
• Proven ability to partner with Product and Engineering teams to define strategy and successfully ship high‑quality designs.
• Exceptional communication and storytelling skills, including the ability to explain design rationale clearly to diverse audiences.

• Experience designing enterprise‑level applications, services, or platforms—especially in support or contact center environments.

This role has a market‑competitive salary with an anticipated base compensation range…