Customer Enablement Manager; Team Lead - Denver

Position: Customer Enablement Manager (Team Lead) - Denver, CO

Join to apply for the Customer Enablement Manager (Team Lead) - Denver, CO role at Legora

This range is provided by Legora. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$/yr - $/yr

About Us

Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers, we are building it with them, because it is the only way to make sure it gets done the right way; working side‑by‑side every step of the way.

Our AI‑native workspace empowers legal professionals not just to work faster — but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. From thousands of documents analysed in minutes to intelligent workflows designed in collaboration with leading practices, we’re turning possibility into reality.

Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries, but we have no plans on stopping here. We ship fast, we iterate effectively, and we scale rapidly — not by accident, but by design.

When you join Legora, you become part of a team that believes "good enough" isn’t good enough and that the way to win is together, by empowering lawyers to do their best work with technology that truly understands them. If you’re excited by building from first principles, working with exceptional people, and accelerating change in a high‑stakes, high‑impact domain—then this is the moment and the place.

We’re not just shaping the future of legal tech — we’re defining it. Ready to join us in building the intelligent future of law?

The Role

We’re looking for a Customer Enablement Manager based in Denver, CO to lead and scale Legora’s North America Customer Support team. This is a role for someone who thrives in ambiguity, enjoys building from the ground up, and isn’t afraid to roll up their sleeves to make things happen. You’ll partner directly with the Head of Customer Enablement and senior leaders across Product, Engineering, and GTM to create a world‑class support and enablement experience for our North American customers.

From improving workflows and systems to personally stepping in to resolve complex customer challenges, you will be accountable for ensuring the North America Support Team delivers exceptional, consistent, high‑quality support.

What You Will Be Doing Build and Lead

Own key aspects of the Customer Enablement function with direct leadership responsibility for the North America Support Team. This includes performance management, coaching, hiring, onboarding, and setting team standards. You’ll oversee support operations, tooling, processes, and quality metrics to ensure operational excellence.

Solve Big and Small Problems

Jump into whatever challenge arises, whether that’s designing a customer health framework or helping debug a live issue for a top‑tier firm, while ensuring the team is equipped to resolve issues efficiently and confidently.

Drive Cross‑Functional Impact

Work closely with Product, Engineering, Legal Engineering, and GTM to identify and resolve recurring issues, advocate for customer needs, and influence product direction based on real customer insights.

Develop Resources & Systems

Build and maintain internal and external documentation, onboarding guides, and help‑center resources to scale support efficiently as our customer base expands across North America.

Shape the Function

Establish workflows, define standards, and set the cultural tone for how Legora delivers service to the world’s top legal teams.

Mentor & Multiply

Develop and coach support specialists, fostering a high‑performing, cohesive team that consistently delivers excellence across North America.

Who You Are

• Based in Denver, CO or willing to relocate, and excited to work in person while supporting customers across North America.
• A builder at heart, comfortable with ambiguity and energized by creating clarity, structure, and systems from scratch.
• Experienced in customer support, success, or enablement for enterprise B2B…