Tier 2 Technician

** We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.
**** Required Skills, Experience, and Attributes
*** Demonstrated experience troubleshooting and resolving standard hardware issues, as well as running diagnostics
* Proficient in installing, diagnosing, and upkeep of peripheral devices such as scanners, printers, monitors, etc.
* 2+ years’ experience in an IT help desk or desktop support environment
* 2+ years’ experience troubleshooting and supporting Microsoft platforms (e.g. M365, Active Directory, all current flavors of Windows)
* Knowledge of networking principles, what they mean, and how they interact (TCPIP, DNS, DHCP, LAN/WAN)
* Working experience with networking principle, such as TCPIP, DNS, DHCP, LAN/WAN, NAT, IPSEC, WIFI, and A/C Name Records
* Experience installing, troubleshooting, and maintaining peripherals (scanners, printers, monitor, etc.)
* Experience troubleshooting standard hardware issues and running diagnostics
* Working experience with standard IT Security practices such as virus remediation, phishing, and exposure to different Firewall systems
* An empathetic approach to solving client problems
* An awareness of how technology impacts business
* The desire to work as part of a team
* Critical thinking aptitude and troubleshooting experience
* Curiosity about technology and the ability and motivation to learn independently
* Professional confidence, and a passion for solving problems
* A positive, courteous demeanor
* Openness to feedback
** Preferred Skills, Experience, and*
* ** Attributes
* ** Proficiency in Apple, Mac OS, and iOS troubleshooting and support
* Demonstrable ability to quickly learn and support various business applications
* Understanding of backup and disaster recovery (BDR) best practices and experience troubleshooting BDR topologies
* An understanding of complex systems and how the different pieces interact
* A demonstrated history of pursuing learning objectives independently
* Managed Service Provider experience is a plus
* Experience working in a ticketing management system is a plus
* An aptitude towards service
* Openness to feedback
* Ability to learn from experience
* A focus on finding appropriate long-term solutions to technical issues
* The ability to own technical problems and see them through to resolution
** Career Path
** The Technical Engineer Two role offers opportunities for career advancement within the Managed Services and Professional Services. Depending on performance and experience, individuals in this role may progress to positions such as Project Engineer 1, Technical Engineer 3, or Technical Consultant.
** Physical Requirements
** Work is primarily sedentary but requires exertion and lifting of up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.  Occasional crawling, kneeling, and squatting.  Repetitive use of computer (keyboard/mouse), and phone.  Visually inspects, prepares, and analyzes data & figures; views computer constantly.  Frequent travel (car).  

Occasional exposure to outdoor environmental conditions as a result of travel.
** Some of the things our team members enjoy, include:
*** Competitive wages | The salary range is expected to start at **$55,000**. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.
* Hybrid work environment. We encourage our team members to work where they are most effective whether it is at home, the office, or at a client site.
* Gas card. Fill up your tank on us while you're out visiting client sites
* Generous benefits for you and your family including Health, Dental, Vision, Life, Disability Insurance, HSA & 401(k) employer matching
* Maternal and paternal leave
* Very generous paid time off program that is unique to the IT industry
* Sustainable work-life balance and flexibility
* Yearly work anniversary rewards
* Fun company events, including chili cook-offs, annual company photoshoots, monthly team events, cup in hand kickball league, and more!
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* Who We are:

** At New…