Tech Support Specialist

Where You Will Work

Our corporate office is located in the Denver Tech Center
. Our office spans the top two floors of the building and features expansive views of the mountains and the downtown skyline. AIR values relationships and the benefits from working side by side with teammates, therefore this position will be in-office 5 days a week to support procurement operations.

• Answers inquiries and requests from both local and remote customers regarding issues with personal computers, standard operating systems, standard software packages, networking, and printers.
• Upgrades, repairs and rebuilds laptop and desktop computers as necessary.
• Assists internal customers with all areas of applications. Installs the latest version of MS Windows Desktop Operating System.
• Downloads patches. Sets up network printers or servers on user desktop computers.
• Maintains Company database tracking incoming help desk requests, status and resolution.
• Responsible for entering problem calls into the Service Desk tracking software, problem resolution and communication with end user from start to finish or close of a call or incident.
• Assists employees with cellular equipment tracking and support.
• Contacts cellular vendors to evaluate plans.
• Recommends and executes vendor changes.
• Responsible for setting up equipment for new hires.
• Creates and maintains all installation instructions for software applications.
• Performs basic troubleshooting of TCP/IP networks when necessary.
• Supports installs, upgrades and repair of Android and IOS devices for upper level management.
• Responsible for working a rotating on-call and week-end shift. Performs other duties as assigned.

• High School Diploma or GED required. Bachelor’s Degree in Information Technology or related field preferred.
• 3-5 years of Service Desk experience, including experience installing and configuring desktops, laptops, peripherals and mobile devices.
• Experience with Windows 11 and Applications (Word, PowerPoint, Excel, Outlook). Experience with Okta, Office 365, Cisco Web Ex preferred.
• Successful experience working with PC based hardware, software and networking components. MAC knowledge a plus.
• Service Now experience preferred.
• Strong analytical skills, attention to detail, demonstrated consistent follow-through to assure problems are resolved.
• Excellent written and verbal communication skills.
• Must be able to communicate with individuals with all levels of technical and non-technical skill sets (i.e. Developers, Project Managers, end users).
• Effective interpersonal skills and the ability to work independently and as part of a team.
• Demonstrated technical aptitude to learn, apply and solve technological solutions and/or challenges.
• Working knowledge of networks, and networked printers.

AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with:

• Expected base salary of $63,000- $73,000. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Base salary plus annual bonus.
• 25% Rent Discount available
• Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).
• Short and long-term disability paid by the company.
• 401(K) plus company contributions.
• Paid Vacation, 11 Paid Holidays, and Paid Sick Time.
• Tuition Assistance Program.
• Commuter Benefits and Pet-Insurance.
• Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums.
• Paid parental leave of up to 16 weeks, following the birth or adoption of a child.
• Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
• 15 hours of paid time annually to give-back to your community.
• Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses.