COBRA Account Specialist

Who We Are

At Thrive Pass, we’re on a mission to help employees and businesses thrive—because benefits should be more than just check boxes. Through personalized benefits technology, data-driven insights, and meaningful experiences, we empower companies to support their teams in ways that truly matter.

We don’t just talk about culture—we build it. Everything we do is rooted in our CARE values
:

• Courageous – We embrace new challenges and fresh ideas.
• Authentic – We show up as our true selves and value transparency.
• Resourceful – We find creative solutions and make things happen.
• Excellent – We hold ourselves accountable and take pride in our work.

Location:

Remote

Employment Type:

Full-time

As a COBRA Account Specialist, you’ll be a key member of our Client Success team, ensuring high retention and satisfaction across a diverse COBRA client portfolio.

• Bring fresh ideas to the table—we’re all about innovation and continuous improvement.
• Collaborate with cross-functional teams (we love a good brainstorm)
• Deliver stellar phone and email support to COBRA clients—and their brokers or carriers when needed.
• Resolve issues quickly, meet Thrive Pass SLAs, and follow up proactively
• Own COBRA rate renewals, open‑enrollment tasks, file processing, manual reinstatements, and custom reporting.
• Maintain post‑implementation system updates and ongoing account maintenance.
• Provide training opportunities for clients and participants.
• Partner with Relationship Managers to understand and anticipate unique client needs.
• Jump in to support Member Services during peak volume periods.

• A passion for delivering white‑glove customer service in the benefits space.
• A team‑first, resourceful mindset—collaboration fuels you.
• Accountability—you set clear expectations and follow through.
• Tech fluency—you learn new platforms quickly and love process improvements.

• 1‑3 years of COBRA administration, customer‑service, or phone‑support experience.
• Strong working knowledge of COBRA regulations; familiarity with medical, FSA, HSA, and HIPAA concepts.
• Proven success meeting SLAs or performance targets in a client‑facing environment.
• Proficiency with Microsoft Word, Excel, and web‑based support/phone systems.
• Excellent written and verbal communication skills; detail‑oriented and quick to learn.
• Ability to work effectively in a fully remote setting.

• Experience with rate renewals, EDI file processing, or benefits data integrations.
• Prior knowledge of Thrive Pass products or similar benefits technology.
• Demonstrated track record of mentoring peers or leading process‑improvement projects.

• $44,000 - $49,000 annual salary
• A culture that values courageousness, authenticity, resourcefulness, and excellence (we don’t just say it—we live it).
• Opportunities to grow, learn, and level up your skills. A team that genuinely enjoys working together and celebrating wins.
• Competitive benefits package because we believe in walking the talk when it comes to employee well‑being.
• An inclusive and welcoming environment for all. Thrive Pass is committed to fostering a workplace where everyone feels valued and respected. We do not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of our activities or operations.

If this role sounds like your next great adventure, we’d love to hear from you. Apply today and let’s build something amazing together! 🚀