Technical Customer Success Manager

Technical Customer Success Manager (Denver)

Join to apply for the Technical Customer Success Manager (Denver) role at Cover Force
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This range is provided by Cover Force. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more.

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At Cover Force, we’re redefining how insurance is bought and sold. Our mission is simple: to make business insurance faster, easier, and fully digital. Thousands of insurance agents and corporate customers rely on our platform to streamline quoting, comparing, and purchasing policies.

We partner with leading insurers like Travelers, Liberty Mutual, and Chubb to reduce underwriting and sales time by 60%, setting a new standard for efficiency in the industry.

Our Solutions Power The Future Of Insurance Distribution

• ✅ Quote & Bind Platform – Used by Top 100 insurance distributors to generate quotes instantly and eliminate paperwork.
• ✅ Embedded Commercial Product – Enables platforms like Walmart, Gusto, and Uber to embed business insurance seamlessly into their customer journeys.
• ✅ Insurance’s API Layer – We’re building the Plaid of commercial insurance, providing frictionless access to policies through APIs and modern software.

Cover Force is growing fast, and now is the time to build, scale, and strengthen our customer success organization to support our next phase of growth.

As a member of the Customer Success team, you will own the end‑to‑end technical onboarding and adoption of our enterprise customers ’ll operate as a hybrid technical strategist and project owner—able to onboard API‑driven integrations, introduce new playbooks and operational best practices, and turn customer data into insights that deepen adoption and revenue outcomes.

You’ll make sure thousands of insurance agents and corporate customers can actually use our tools in their real‑world workflows—configuring the product, integrations, and data flows so quoting, comparing, and buying insurance policies feels seamless.

You bring a mix of implementation rigor, API literacy, and light BI/analytics skills—mapping customer workflows and systems, configuring accounts, products, and permissions, and coordinating integrations (APIs, data feeds, SSO, AMS/CRM connections) so Cover Force fits cleanly into each customer’s existing stack.

This role directly owns Gross and Net Revenue Retention (GRR/NRR) for your customer portfolio and requires demonstrated experience holding a revenue quota, including achieving 105%+ NRR in prior roles.

You’ll lead technically informed training and onboarding sessions that don’t just demo features, but show how to use Cover Force in the context of each customer’s tools and processes. You’ll partner with senior stakeholders (C‑Suite, executives, product/IT owners) to design onboarding plans for their agents, define success criteria, and de‑risk deployment and rollout.

You’re the kind of CSM who makes every customer conversation count—identifying expansion signals, uncovering workflow gaps, and shaping scalable processes that lift NRR across the portfolio. Your ability to translate between business needs and technical solutions will help agents and operations teams fully unlock our platform—increasing productivity, improving client service, and reducing friction in their day‑to‑day.

Over time, your work will turn Cover Force into an indispensable part of their infrastructure, driving satisfaction, renewal, and expansion. If you’re excited by a highly technical, customer‑facing role and want to help modernize insurance distribution, we’d love for you to help make insurance purchasing easy, digital, and deeply integrated.

• Plan, execute, and oversee the end‑to‑end technical implementation of new customers, with a focus on onboarding agency networks and wholesalers, configuring workflows, and driving product adoption and change management.
• Develop detailed project timelines, manage resources, and ensure key technical milestones are met.
• Build strong, trusted relationships with technical and business stakeholders to understand their workflows, systems, and success criteria.
• Conduct…