Lead User Experience Designer

We’re changing the way people connect to social care.

At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers.

Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.

As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.

Leverage a deep understanding of the real‑world goals of seekers, helpers, and agencies in navigating the social service ecosystem to drive the design vision and execution for our products. In this role, you will own the end‑to‑end design process, mentor team members, and collaborate closely with cross‑functional leaders to deliver impactful and cohesive user experiences across our product ecosystem.

• Coordinate, and collaborate with User Research, Design, Engineering, product, and stakeholders to define and implement product solutions.
• Use qualitative and quantitative data to inform your designs approach, iterate on, and measure the success of your solutions
• Deliver appropriate and timely solutions that are grounded in empathy, data, and an understanding of what is technically possible
• Communicate and foster alignment across company teams around design principles and approaches.

• Strategic feature definition
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  Work with internal and external stakeholders as well as user research to define product features and goals. Balance business requirements with user needs and align the rest of the product team to the vision.
• Analysis, Synthesis, & Ideation
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  Review product usage data and user feedback to understand our users’ experience of the product. Communicate research and analysis findings through conceptual modeling, flowcharts, personas, storyboards, and scenarios, and present these artifacts to internal stakeholders to drive product decisions and design choices.
• Wire framing, Prototyping, & Requirements Definition
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  Design new products, interfaces, and user experiences for web and mobile by creating wireframes, mockups and detailed design specifications to describe the user experience and interface. Work closely with delivery teams and stakeholders to ensure that design specifications are thorough, technically feasible, meet user goals, and are implemented correctly.
• Communication & Alignment of Design Rationale
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  Act as the primary UX representative in strategic discussions, influencing decisions with a user‑first perspective. Collaborate with Product to build alignment around product directions and to anticipate the impact of new designs/features on company processes and output.
• Define & Institute Design Systems & Best Practices
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  Drive the quality and consistency of our product design by defining standard design practices and patterns for application across the system, based on current best practices and standards of usability and accessibility. Define broad implementation strategies to institute these systems and best practices, mentor others in adopting them, and hold delivery teams accountable to maintaining these standards.
• Leading and Mentoring
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  Help align the team to the overall product vision and guide them to get there. Upskill more junior members of the team with guidance and mentorship.

• 7-10 years of experience designing and launching software products with seamless customer experiences in complex, fast‑paced environments requiring critical thinking.
• Bachelor Degree in Human Computer Interaction,…