Network Operations Engineer

Talent Acquisition Specialist III at Astreya

Network Operations Engineer II - Client Onsite

Working Hours:

• Schedule TBD, Likely 4x10 - weekends might be required
• Hours Expected to be 8:00am - 6:00pm

Our Tier 2 NOC Engineer is responsible for advanced troubleshooting, fault isolation, incident escalation, and network optimization within a globally distributed IP and Optical network. This role requires expertise in network infrastructure, troubleshooting, and operational support.

The Tier 2 Engineer will be responsible for complex cases and driving them to resolution. This position also contributes to process improvements, automation, and monitoring system enhancements to optimize network operations.

• Operate and troubleshoot a globally based Optical network.
• Perform fault isolation and resolution on Layer 0 and 1 network issues.
• Take ownership of network triggered tickets and work with Field Resources to ensure the issues are cleared.
• Manage and elevate critical events, communicating clearly and concisely with stakeholders.
• Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling.
• Detect and diagnose various error/failure conditions across an array of network device types.
• Provide hands‑on support for network incidents, collaborating with peers and other cross‑functional teams.
• Serve as the escalation point‑of‑contact during business hours, handling troubleshooting and process issues.
• Coordinate with Field Resources to resolve issues that impact network infrastructure.
• Own incident response processes, including escalations to higher‑level support teams when necessary.
• Rapidly respond to major network incidents, supporting SEV initiation and resolution processes.

• Monitor the BBO network infrastructure ticket queues, ensuring timely and accurate ticket handling.
• Track and document incident resolution steps, maintaining accurate logs in ticketing systems.
• Contribute to the creation of monitors, alerts, dashboards, and performance metrics to drive continuous improvements.
• Provide feedback on recurring network issues, refining troubleshooting procedures and SOPs.
• Support network optimization efforts, participating in scaling initiatives.

• Document and optimize operational processes and procedures, ensuring alignment with best practices.
• Follow Return Merchandise Authorization (RMA) processes and coordinate with vendors for hardware replacements.
• Ensure accurate inventory and documentation in collaboration with audit and asset management teams.
• Monitor tickets for adherence to SLAs, ensuring prompt issue resolution.

• Expertise in Optical networking.
• Strong experience troubleshooting Layer 0 and 1 network issues in a large‑scale production environment.
• Hands‑on experience with network monitoring tools (e.g., Solar Winds, Nagios, PRTG, or similar).
• Advanced knowledge of troubleshooting transport/transmission networks and transceivers.
• Experience capturing and analyzing network traffic for troubleshooting.
• Proficiency with ticketing systems (e.g., Service Now, Jira, or equivalent).

• Strong analytical skills, problem‑solving mindset, and ability to work autonomously.
• Excellent communication and documentation skills for incident tracking and resolution.
• Proven ability to work in a fast‑paced, mission‑critical environment.
• Strong sense of ownership, urgency, and drive in troubleshooting and resolving network issues.

• Bachelor’s degree in Computer Science, Networking, or a related field (or equivalent experience).
• 3+ years of network operations experience, with a focus on IP and Optical networks.
• OC‑A or OC‑P (Infinera Optical Communications Associate/Professional)

• Working with some of the biggest firms in the world as part of the Astreya delivery network
• Employment in the fast‑growing IT space providing you with brilliant career options for years to come
• Introduction to the new ways of working and awesome technologies
• Career paths to help you establish where you want to go
• A…