Data Analytics and Outcomes Manager

Company Description

At Boys & Girls Clubs of Metro Denver (BGCMD), our mission is more relevant than ever. Our Program Support Center team ensures a strong operational foundation for our Clubs so staff can deliver on our mission every single day.

When you join Boys & Girls Clubs of Metro Denver, you are part of a talented, mission-driven team that is singularly focused on making sure every child can achieve their greatest potential. We are curious and compassionate, diverse and dedicated, inspired and inspirational. And we love what we do. Come help light the way to big futures for Metro Denver kids and communities.

The Data Analytics & Outcomes Manager serves a critical internal need to transform data into strategic insight to drive program, funding, and operational decisions. This role leads the administration of our Salesforce-based membership system (My Club Hub ), builds and maintains data pipelines and dashboards, supports evaluation work, and ensures data is accessible and actionable across the organization.

Reporting to the Vice President of Operations & Programming, this position collaborates cross-functionally with program staff, resource development, IT, and communications teams. This position also serves as a liaison on reporting, upgrades to systems, and other special projects to external partners, such as Boys & Girls Clubs of America and vendors.

• Lead administration of My Club Hub  (Salesforce MIS) including user support, system enhancements, and vendor liaison
• Design and maintain dashboards and visualizations in Salesforce, Power BI and Excel to support leadership decision-making
• Manage membership application workflows, data quality checks, and policy integration (including legal waivers)
• Extract, analyze, and report data for grants, funders, school district partners, and internal stakeholders
• Collaborate with Marketing & Communications to ensure families receive timely, clear system-generated messaging

• Develop and implement a data strategy aligned with BGCMD’s outcomes framework and program priorities
• Partner with Club sites and departments to translate data into actionable program improvements, outputs and outcomes
• Provide ad hoc reporting and data access for internal and external stakeholders in a timely and user-friendly manner
• Ensure data compliance, security protocols, and internal governance processes are followed

• Lead the development and maintenance of standardized data policies, procedures, and documentation to ensure consistent and accurate data collection, entry, and reporting across the organization.
• E stablish and enforce organization-wide data quality protocols and regular data audits to ensure the integrity of BGCMD’s data ecosystem.
• Translate evaluation and analytics findings into actionable recommendations for senior leadership, programs, and resource development teams.
• Facilitate regular performance and progress reviews using key performance indicators to inform strategic planning and impact reporting.
• Serve as the primary liaison to external evaluators and research partners to expand BGCMD’s capacity for data-informed learning and innovation.
• G uide the creation and dissemination of performance management reports that track progress toward organizational goals and outcomes.

• Develop and maintain organization-wide data governance standards, including protocols for data privacy, system access, and compliance with local and federal guidelines.
• Lead scheduled data audits and training refreshers to ensure data accuracy and staff fluency in data processes.
• Collaborate across departments to identify and resolve data inconsistencies or inefficiencies in real time.
• Proactively research and recommend emerging best practices and innovations in the nonprofit data and evaluation landscape.

• Design and lead training sessions for staff and users on Salesforce, Formstack, and related systems.
• Create and maintain user manuals, videos, and documentation to promote system fluency.
• Supp…