Director, IT Infrastructure Operations
Listed on 2026-01-12
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IT/Tech
IT Project Manager -
Management
Operations Manager, IT Project Manager
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COLLABORATION | AUTHENTICITY | PURPOSE | EMPOWERMENT
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- Free Ikon Pass for all eligible employees + additional free skiing/riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
- Discounted skiing/riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
- Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to relax and recharge
- Generous discounts on outdoor gear, apparel, rental cars, etc.
- Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more
- 401(k) plan with generous company match
- Paid parental leave of up to 6 weeks for eligible employees
- Commuter benefits (Denver employees only)
- Hybrid workplace policy encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver's RiNo Art District neighborhood (for eligible employees).
The Director of Enterprise Infrastructure Operations is a strategic and operationally focused leader responsible for the delivery, performance, and continuous improvement of Alterra's enterprise IT infrastructure services. This role oversees the day-to-day operations of multiple core infrastructure functions and departments, including Enterprise Network Operations, Enterprise Systems Operations, and Database Administration – each led by experienced managers. The Director also directly manages individuals focused on operational project delivery and process optimization.
As a leader within the Shared Services IT organization, the Director ensures infrastructure services are reliable, scalable, secure, and aligned with the needs of Alterra's resorts and enterprise operations. This role is critical in maintaining high service levels, driving operational efficiency, and supporting the technology foundation that powers resort operations, enterprise initiatives, and strategic growth.
ESSENTIAL DUTIES Operational Leadership- Provide strategic oversight for the enterprise-wide delivery and support of infrastructure services including network, systems, and database operations.
- Ensure high availability, performance, and resilience of infrastructure platforms supporting resort and enterprise operations through continuous monitoring, exemplary service request/incident management, and proactive maintenance.
- Oversee continuous improvement of operational processes and service delivery models by driving the development and execution of operational runbooks, playbooks, and SOPs.
- Establish and monitor SLAs, KPIs, and operational metrics to drive accountability and service excellence, by leveraging data analytics and performance management tools, including where necessary, the development of business cases for incremental investment in tooling.
- strategic direction and leadership to a team of senior managers and individual contributors across multiple infrastructure domains.
- Set clear goals, offer coaching and mentorship, and foster a culture of accountability and continuous improvement against measurable objectives through continuous evaluation and feedback.
- Recommend staffing levels, allocate resources and set priorities for the department.
- Ensure compliance with enterprise standards, security policies, and regulatory requirements.
- Partner with IT Security, Compliance & Privacy to maintain secure and auditable infrastructure operations.
- Participate in audits, risk assessments, and business continuity…
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