Project Manager, IT Project Manager, Systems Analyst

Technical PM

The Technical Project Manager will lead the planning, execution, and delivery of projects integrating CXOne and Salesforce platforms within a dynamic healthcare environment. This role requires a blend of technical expertise, project management skills, and a deep understanding of healthcare operations. The successful candidate will collaborate with cross-functional teams to ensure solutions meet business objectives, regulatory requirements, and deliver exceptional patient and provider experiences.

• Project Leadership: Oversee end-to-end project management for CXOne and Salesforce implementations, upgrades, and integrations. Ensure projects are delivered on time, within scope, and on budget.
• Stakeholder Engagement: Work closely with business leaders, IT teams, and external vendors to gather requirements, define project goals, and communicate progress.
• Technical Coordination: Translate business needs into technical specifications. Coordinate with developers, architects, and QA teams to ensure solutions are robust, scalable, and compliant.
• Risk & Issue Management: Identify potential risks and issues early. Develop mitigation strategies and maintain clear documentation throughout the project lifecycle.
• Process Improvement: Drive continuous improvement by analyzing workflows, identifying bottlenecks, and recommending enhancements to maximize efficiency and quality.
• Compliance & Security: Ensure all solutions adhere to healthcare regulations and company security standards.
• Reporting & Documentation: Maintain comprehensive project documentation, status reports, and dashboards for leadership and stakeholders.

• Experience:
  
  Minimum 5 years of project management experience in healthcare or related industry.
• Proven track record managing CXOne and Salesforce projects.
• Experience with cloud-based platforms, CRM, and contact center technologies.
• Technical
  
  Skills:
  
  Strong understanding of CXOne and Salesforce architecture, APIs, and integration methods.
• Familiarity with healthcare data standards and interoperability.
• Proficiency in project management tools (e.g., Jira, Confluence, Apptio/Target Process, Service Now).
• Soft Skills:
  
  Excellent communication, leadership, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving abilities.

• Experience working with major healthcare organizations.
• Knowledge of patient engagement solutions and digital health platforms.
• Agile and Waterfall project management methodologies.

Bachelor s degree in Computer Science, Information Systems, Business, or related field.