Hardware Operations Specialist

About the job Hardware Operations Specialist

At Nutrislice, we are revolutionizing digital ordering, menus, and signage automation. As a leading food service SaaS provider, we power more than 20,000 locations around the globe. Our platform helps clients from schools to hospitals to corporate cafes deliver better dining experiences with cutting‑edge technology.

We are a team of creators and doers, constantly seeking fresh perspectives to solve meaningful problems. In this role, you will have the chance to experiment, iterate quickly, and build impactful features that shape how people interact with food. If you are passionate about driving change and growing in a collaborative, hands‑on environment, we would love to hear your ideas.

The Hardware Operations function is responsible for coordinating the deployment and lifecycle management of Nutrislice hardware, including digital signage displays, media players, digital labels, and ticket printers.

This role reports to the Sr. Manager of Hardware Operations and supports day‑to‑day logistics, including placing hardware orders, coordinating installations, tracking shipments, and maintaining records. The role requires a basic understanding of digital signage systems and hardware to ensure accurate and effective deployment.

This person independently manages implementations for standard hardware orders. The person also provides support to the Sr. Manager on complex installations. The role is responsible for updating databases and spreadsheets that support the daily operations of the Hardware function at Nutrislice.

In addition, overall duties include operating, servicing, and maintaining technical aspects of Nutrislice's digital signage system. The person has a solid understanding of computer networking, digital signage, and software applications.

• Hardware Logistics & Procurement
• Accurately place hardware orders with vendors based on verified client requirements (model, quantity, shipping details)
• Track shipments, confirm deliveries, and manage any issues with vendors or logistics
• Maintain detailed records of hardware purchases, warranties & inventory

• Project Coordination
• Manage hardware implementations for standard rollouts from order to deployment
• Support the Sr. Manager of Hardware Operations in coordinating complex installations
• Maintain project timelines, stakeholder communications, and milestone tracking across cross‑functional teams
• Assist with scheduling and coordinating on‑site hardware installations

• Client & Technical Support
• Provide phone and email‑based technical assistance to clients and contracted field technicians
• Troubleshoot basic display systems, media players, digital labels, and ticket printers; escalate unresolved issues appropriately

• Additional Duties
• Contribute to process documentation and internal knowledge bases
• Take on other duties and responsibilities as needed to support Nutrislice's hardware and client success initiatives

• 2‑3 years project coordination related experience
• Ability to independently manage multiple projects concurrently
• Strong technical aptitude and ability to translate technical concepts for non‑technical clients
• Knowledge of digital signage, commercial display solutions, and / or interactive kiosk industries (preferred)
• Bachelor's Degree (preferred)
• Basic user of Salesforce and Microsoft Office
• Basic understanding of network protocols and terminology
• Exceptional organization and written communication skills

• Remote work – We are a remote‑first company!
• Insurance – Health, Dental, Vision
• 401k with match
• Salary range of $40,000‑$50,000

• No visa sponsorship available.
• Reference and background checks required before start date.
• Equal Opportunity Employer. Nutrislice celebrates diversity and is committed to creating an inclusive environment for all employees.
• Applicants must reside in one of the following states to be considered for this position:
  Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Maine, Michigan, New Jersey, North Carolina, Oklahoma, Pennsylvania, South Carolina, Texas, or Utah. If you do not reside in one of these states, please do not apply, as your application will not be reviewed.

Nutrislice is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.