L2 NOC Subsea

2 days ago Be among the first 25 applicants

This range is provided by TGS International Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$96,990.00/yr - $/yr

• 4 x 10-hour shifts (NOC operates 24x7x365)
• 10-hour shifts, 4 days on / 3 days off
• Position 1: 12:00-22:00 UTC (06:00-16:00 MST)
• Position 2 Swing: 22:00-08:00 UTC (14:00-02:00 MST)
• Start in office, then remote after settling in

We are seeking an enthusiastic and highly motivated Lv2 Subsea NOC Engineer to join our Denver-based Network Operations Center (NOC). This dynamic role involves maintaining, monitoring, and troubleshooting subsea and terrestrial cable networks to ensure reliability and service excellence.

• Conduct proactive data analysis using network monitoring tools and trend evaluation to identify and mitigate potential faults.
• Respond to network alarms and notifications, prioritizing tasks based on impact and severity.
• Diagnose and resolve issues in terrestrial and subsea DWDM transmission systems using performance monitoring data and test equipment; elevate when necessary.
• Collaborate with Principal Engineers, field service teams, vendors, and third parties to ensure timely issue resolution.
• Validate post-repair system performance to confirm successful resolution.
• Manage repair coordination, spare parts inventory, and RMA replacements.
• Maintain accurate trouble tickets, ensuring clarity and completeness.
• Document case resolutions, root cause analyses, and technical actions to support knowledge sharing.
• Develop Method of Procedure (MoP) documentation for module replacement as required.
• Consistently exceed customer SLA expectations through effective issue management and service delivery.

• Minimum 3 years’ experience in a Network Operations Center (NOC) environment managing subsea and terrestrial optical transmission networks.
• Proven experience in Operations, Administration & Maintenance of complex terrestrial and submarine cable systems.
• Strong background in OA&M of terrestrial cable systems and networks, utilizing monitoring tools and testing equipment.
• Understanding of subsea repeaters, branching units, WSS ROADMs, equalisers, and troubleshooting techniques.
• Extensive optical network troubleshooting experience.
• Understanding of DCN networking and transmission equipment.
• Familiarity with ticketing systems (Salesforce preferred) and workflow processes.
• Technical proficiency with routers, switches, firewalls, and network management systems.
• Strong troubleshooting and problem-solving skills.
• High proficiency in Microsoft Office 365 applications.
• Excellent communication, presentation skills, and commitment to high-quality customer service.
• Ability to build and maintain effective working relationships.
• Multilingual capabilities (Spanish, French, or an Asian language) are an advantage.

• Extensive experience with DWDM optical transmission and Network Management Systems from vendors including Ciena, ASN, Sub Com, NEC, Extera, and Infinera.
• Proven experience in OA&M of both subsea and terrestrial network infrastructures.
• Extensive experience with ticketing systems;
  Salesforce experience is a plus.

• Must have the legal right to work in the USA.
• Strong desire to work in a high-performing, innovative network monitoring team.

You will join a world-class NOC team supporting global networks. This role offers opportunities to develop your career, work with cutting-edge technology, and contribute to the delivery of mission-critical services.

• Health, dental, and vision insurance
• 401(k) plan with company support
• 15-20 Days Annual paid time off
• Flexible work options
• Employee Assistance Programs
• Ongoing training and professional development

Not Applicable

Full-time

Telecommunications and IT Services and IT Consulting

Denver, CO