Technical Account Manager - West

Position: Technical Account Manager 2 - West
We are Datadog's in‑house product experts. The Technical Solutions team enables Datadog’s worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. As a Technical Account Manager 2 (TAM
2), you’ll serve as a trusted advisor to our strategic customers, accelerating their adoption of the Datadog platform and enabling long‑term success.

What You’ll Do:

• Act as a technical advisor to 3 primary enterprise accounts, ensuring successful product adoption and effective usage of the Datadog platform.

• Lead enablement and adoption sessions across core product areas tailored to your customer’s architecture and business needs.

• Analyze customers’ IT Operations environments and workflows to recommend configuration, product usage, and performance improvements.

• Deliver technical business reviews, health checks, and account maturity assessments, contributing to customer QBRs with impactful recommendations.

• Escalate product issues appropriately and advocate for your customers’ needs with Datadog’s Product and Engineering teams.

• Create executive‑level summaries and insights that tie platform usage to business outcomes.

• Participate in internal TAM strategy sessions and contribute to team learning through feature presentations, case studies, or best‑practice sharing.

Who You Are:

• You have 2+ years of experience in a technical customer‑facing role (TAM, Solutions Architect, SRE, Dev Ops Engineer, or similar) within the cloud or observability space.

• You’re confident with at least two public cloud platforms (e.g. AWS, Azure, GCP) and have hands‑on experience with infrastructure or application monitoring.

• You’re familiar with scripting or automation tools (e.g. Python, Bash, Terraform, Chef/Puppet).

• You have working knowledge of CI/CD pipelines and containerization tools (e.g. Jenkins, Git Lab, Docker, Kubernetes).

• You excel at communicating technical concepts to both technical and non‑technical stakeholders, and can adapt your style for individual contributors or executive audiences.

• You’re able to work with minimal guidance on customer enablement, issue triage, and product adoption strategies.

• You are comfortable traveling up to 25–30% of the time as needed (via auto, air, or train).

• Previous experience using Datadog or other cloud monitoring tools is a strong plus.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best‑in‑breed onboarding program

• Generous global benefits package

• Intra‑departmental mentor and buddy program for in‑house networking

• New‑hire stock equity (RSUs) and employee stock purchase plan (ESPP)

• Continuous professional development, product training, and career pathing

• An inclusive company culture, including Community Guilds and Inclusion Talks

The reasonably estimated yearly salary for this role at Datadog is: $100,500 – $147,500 USD. Compensation may include variable pay and equity.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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