Customer Service and Alarm - Impact Lives

Customer Service and Alarm Support - Impact Lives!

Join to apply for the Customer Service and Alarm Support - Impact Lives! role at Security Central Inc

The world is a dangerous place. Security Central makes Colorado homes and businesses safer via our electronic security systems, fire alarm systems, and monitoring services. But more importantly, we exist to positively impact people’s lives. We work hard every day to make the world not only a safer place, but a BETTER place! We only hire team members who share this same passion and purpose.

We are a family of believers, with a commitment to serving people and our community. Our vision is to positively impact people’s lives in four areas: employees, customers, communities, and the world. Our core values are embodied in the C.A.R.E. Pledge:
Care, Answer calls quickly, Reflect Godly character, and Earn a fair profit.

Our culture values helping and serving people, independence, and a positive attitude. We’re a drug‑free workplace that conducts background and drug screenings. If you share our character and attitude, read on.

Security Central’s Client C.A.R.E. Services Specialists help customers enjoy greater safety by responding quickly to calls and alarm signals that indicate potential problems with clients’ systems. The role is fast‑paced, high‑performance, and professional. Shifts run from 7:00 am to 6:00 pm, requiring flexibility.

Daily duties include answering and making customer‑service calls, providing technical support, updating customer data in our software system, and performing other projects/tasks between calls. The team is expected to act as professional ambassadors, projecting courtesy, integrity, expertise, and care. Success is determined by a loving attitude, quick, accurate, and independent work.

No prior alarm support experience is needed. You must possess the following personal characteristics: a positive attitude, strong work ethic, high commitment and reliability, excellent verbal communication, attentiveness to detail, self‑driven ambition, and a deep desire to serve others. We do not accept applicants who gossip, complain, or fail to provide proactive solutions.

Successful team members exhibit a servant heart, honesty, integrity, dependability, confidentiality, loyalty, a strong work ethic, capacity to handle fast‑paced workload, persistence and tenacity, good listening and communication skills, attention to detail, teamwork, and drive to excel in their career.

Competitive compensation: base salary plus bonuses, with first‑year earnings of $55 k+. Company‑subsidized health and dental insurance for employees and dependents. Qualified retirement plan funded 100 % by the company plus a 401(k) option. Cafeteria plan for pre‑tax medical and child‑care expenses.

• Entry level

• Full-time

• Other

• Security and Investigations