Director of Product

Director of Product Experience

Lead the design and strategy behind Securitas’ digital ecosystem spanning client portals, mobile officer applications, and enterprise tools. Bridge business strategy, technology innovation, and user needs to deliver intuitive, high‑quality experiences that empower our clients, officers, and employees. Shape how digital products connect people and data, drive efficiency, and advance our mission to make the world a safer place.

Strategic Leadership

• Define and execute a comprehensive digital product strategy aligned with Securitas’ global business objectives and 2030 transformation vision.

• Partner with the VP of Product and Innovation to align product roadmaps with organization priorities.

• Translate business goals into meaningful user experiences that deliver measurable impact for both clients and employees.

Team Leadership & Growth

• Lead, mentor, and grow a multidisciplinary team of User Experience professionals.

• Define clear roles, responsibilities, and career progression paths within the user & product experience function.

• Build a culture of feedback, collaboration, and continuous improvement, encouraging curiosity and innovation.

• Champion diversity, inclusion, and psychological safety, ensuring all voices are heard and ideas valued.

User Experience & Design

• Establish and oversee UX strategy and design standards for Securitas’ digital product suite (e.g., MySecuritas, MyConnect, Client Excellence Platform, and more).

• Build a scalable design system and shared component library to ensure consistency, accessibility, and global alignment.

• Champion user‑centered design principles and represent the voice of clients, employees, and officers in all product decisions.

User Research & Insights

• Develop and scale a user research program to capture insights from field operations, clients, and end users.

• Use qualitative and quantitative data to guide product decisions and continuously improve usability and adoption.

• Lead usability testing, surveys, and field studies to validate concepts and identify friction points in user journeys.

Product & Cross‑Functional Collaboration

• Partner with Product Managers, Engineers, Operations, Commercial teams, and Business Analysts to translate user needs into clear requirements and actionable product roadmaps.

• Support agile execution through informed prioritization, feature definition, and iterative testing.

• Collaborate across global product and regional teams to ensure solutions scale effectively and reflect operational realities.

Governance & Communication

• Maintain core product artifacts including user personas, journey maps, experience blueprints, and design documentation.

• Communicate product experience strategy, decisions, and progress to executive leadership and cross‑functional partners.

• Foster a culture of experimentation, inclusion, and continuous improvement across the Product and UX community.

Minimum Qualifications

• Bachelor’s degree in design, human‑computer interaction, business, or related field.

• 10+ years of experience in digital product management, UX strategy, or experience design, ideally within complex, enterprise, or service environments.

• 5+ years of experience leading and developing teams of designers and/or researchers.

• Proven success in defining and executing digital experience strategies at scale.

• Strong understanding of agile software development, product management frameworks, and enterprise data environments.

• Expertise in design and prototyping tools (e.g., Figma, Adobe XD, Sketch).

Preferred Qualifications

• Master’s degree in HCI, Design, MBA, or related discipline.

• Experience in security services, operations, logistics, or workforce management technology.

• Background in enterprise SaaS or multi‑platform ecosystems (web + mobile).

• Champion of accessibility standards (WCAG) and inclusive design principles.

• Knowledge of analytics, behavioral data, and experience measurement frameworks.

Competencies

• Eloquent and comfortable delivering presentations.

• Ability to work independently.

• Strong writing, analytics, and critical thinking skills, with a focus on quality of output.

• Adaptability to a…