Activation Technician

Activation Technician – Denver, CO

This range is provided by Kforce Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$30.00/hr – $40.00/hr

• Complete activations for external customers with some oversight
• Partner with the applicable departments to trouble shoot activations for Customer Care Managers, Account teams and Field Ops
• Troubleshoot post-activation issues
• Proficiently process orders according to service level agreements (SLAs), M&P's, On-Time Performance objectives and quality standards
• Proficiently manage the assigned queue (may be an Automatic Call Distribution (ADC) call queue where assigned) to maintain service level objectives
• Maintain and support the network infrastructure
• Update all systems and databases with careful attention to detail
• Provide accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes
• Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated
• Maintain a commitment to safe practices and hold others equally accountable
• Complete designated amount of work in a specified timeframe with a high degree of quality
• Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously

• Associate's degree or equivalent education and relevant experience
• May require technical certification
• 5+ years of related experience or equivalent
• Knowledge of Wide Area Network (WAN) and Local Area Network (LAN) Topologies
• Understanding and ability to interpret Circuit Designs
• Beginner experience with implementation of Circuits: DS1, DS3, Optical, Ethernet, and DWDM
• Beginner experience with Network Hardware including Routers, Switches, Wireless Access Points
• Beginner experience working with Internet and Private Network Solutions
• Beginner experience configuring Customer Provided Equipment (CPE) Routers and Switches
• Beginner experience working with Voice over Internet Protocol (VOIP) Equipment or Solutions
• Beginner experience configuring CPE Routers and Switches

• Certifications on related telecom or networking field (2 certifications preferred - Cisco Certified Network Associate and/or Metro Ethernet Form (MEF))
• Telecommunications or other relative field of study/work

• Intermediate knowledge of Open Systems Intercommunication model, working knowledge of TDM, Ethernet, Voice, MPLS, Internet Protocol, Dense Wavelength Division Multiplexing (DWDM) and Classless Inter-domain Routing (CIDR)
• Fundamental knowledge of Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Cisco
• Layer 2 and 3 Hardware and Software plus Cisco IOS, ATM, Frame-Relay, Juniper, Juno OS, DNS, Radius and UNIX
• Exposure to Network Design (LAN, WAN and ISP) and troubleshooting
• Fundamental knowledge of all Ethernet Topologies

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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