VoIP Technician

Overview

VoIP Technician at All Copy Products
. Due to our growth we are seeking an experienced VoIP Technician to join the Verticomm team.

• Installation and Configuration:
  Install, set up, and customize VoIP systems and equipment, including phones, voicemail, and related hardware, based on customer needs.
• Troubleshooting and Maintenance:
  Diagnose and resolve issues with network connectivity, call quality, hardware, software, and user accounts; perform routine maintenance on network infrastructure and servers to ensure optimal performance.
• User Support:
  Provide technical support to end-users, training on system features, and manage moves, adds and changes for their accounts.
• System Monitoring:
  Monitor system performance to identify potential problems and need for upgrades or repairs.
• Record Keeping:
  Maintain detailed records of service requests, troubleshooting steps, and resolutions.
• Collaboration:
  
  Work with internal teams and partners to ensure effective service delivery and high customer satisfaction.

• Technical Expertise:
  Understand and troubleshoot VoIP systems, network protocols (TCP/IP, UDP), and routing, subnets, jitter, and latency.
• Networking Knowledge:
  Strong knowledge of LAN/WAN principles and basic network diagnostics.
• Problem-Solving:
  Excellent analytical and problem-solving skills to diagnose and resolve complex issues.
• Customer Service:
  Strong client-facing and communication skills.
• Adaptability:
  Ability to adapt to technological changes in the VoIP industry.
• Hardware/Software
  
  Experience:
  
  Experience with premise or VoIP systems.

Salary: 60-75k or higher based on credentials and experience. Generous vacation policy, holidays, and sick time. Medical, Dental, and Vision Insurance (employee-paid). Short-Term and Long-Term Disability Insurance. Company-paid Life insurance and EAP. Pet Insurance optional. Vested 401(k) with company match and financial wellness programs. FSA, HSA and commuter benefits options. Career growth opportunities.

We value hard work, recognition, teamwork and community involvement. We promote from within and offer multiple career paths in IT. We also participate in sports partnerships and host employee events throughout the year.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.