Activation Technician

We are looking for an Activation Technician in Denver, CO to assist our client with the testing and activation of layer 1 and 2 services, as well as occasional layer 3 services, and to support a wide range of telecom and networking solutions.

• Complete activations for external customers with supervisory oversight.
• Partner with customer care managers, account teams, and field ops to troubleshoot activations.
• Troubleshoot post‑activation issues and provide accurate customer communication via phone, email, and ticketing.
• Process orders according to SLAs and quality standards, and manage the queue, including ADC call queues when assigned.
• Maintain and support the network infrastructure and update all systems and databases.
• Develop and maintain relationships with stakeholders to understand evolving issues and coordinate solutions.
• Maintain safe practices and uphold accountability to others.
• Complete the designated work within a specified timeframe while ensuring a high degree of quality.
• Work efficiently and accurately with multiple types of information and perform simultaneous tasks.

• Associate’s degree or equivalent education and relevant experience.
• May require technical certification.
• 5+ years of related experience or equivalent.
• Knowledge of WAN and LAN topologies.
• Understanding and ability to interpret circuit designs.
• Beginner experience with implementation of circuits: DS1, DS3, Optical, Ethernet, and DWDM.
• Beginner experience with network hardware including routers, switches, and wireless access points.
• Beginner experience working with internet and private network solutions.
• Beginner experience configuring customer‑provided equipment (CPE) routers and switches.
• Beginner experience working with voice over internet protocol (VOIP) equipment or solutions.

• Certifications related to telecom or networking (2 certifications preferred – Cisco Certified Network Associate and/or Metro Ethernet Form (MEF)).
• Telecommunications or related field of study or work experience.

• Intermediate knowledge of Open Systems Intercommunication model and working knowledge of TDM, Ethernet, voice, MPLS, internet protocol, DWDM, and CIDR.
• Fundamental knowledge of routing protocols and hardware platforms, including BGP, OSPF, TCP/IP, IP routing, and Cisco.
• Experience with Layer 2 and Layer 3 hardware and software, including Cisco IOS, ATM, frame‑relay, Juniper, Juno OS, DNS, Radius, and UNIX.
• Exposure to network design (LAN, WAN, ISP) and troubleshooting.
• Fundamental knowledge of all Ethernet topologies.

Salary range: $79,800.00 – $ (based on experience and qualifications).

We offer comprehensive benefits including medical, dental, vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are only eligible for paid time off if required by law, and those on a Service Contract Act project are eligible for paid sick leave.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

To apply, click “Apply” and be prepared to receive calls, AI‑generated calls, text messages, or emails from Kforce and its affiliates and service providers.