Resident Services Assistant

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family‑friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24‑hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments.

The Residential Page plays an essential role in ensuring an exceptional living experience for all residents. This position is responsible for the prompt and accurate delivery of resident parcels, serving as the primary point of contact for all House Car services, and responding to resident requests with efficiency, professionalism, and adherence to our established core standards.

In addition to daily responsibilities, the Residential Page will have opportunities to support and collaborate with the Residential Concierge team. This includes taking on additional tasks as assigned by Residential Leaders or Concierges, allowing for cross‑training, skill development, and career growth within the department. The ideal candidate demonstrates flexibility, strong communication skills, and a commitment to delivering outstanding service in every interaction.

• Assist residents with door, luggage, transportation requirements, parcels, groceries, etc.
• Provide information regarding hotel events, outlets and amenities.
• Answer telephones at the residence's concierge desk, deliver messages, packages, faxes, newspapers, letters, etc. to condominiums.
• Perform any special projects deemed necessary by your direct supervisor / concierge or the Residential Manager.
• Utilize a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made and ensures coordination with outside service provider for direct billing.
• Update homeowner profiles with any relevant information.
• Manage and provide access to the building(s) and units with all vendor / contractor / resident's service providers and visitors, based on advanced authorization, assists with vendor / contractor scheduling, verifies identity and provides appropriate residence access for vendor / contractors and resident's service providers. Control entry doors and elevator / lift access.

• High School Graduate.
• Professional and courteous attitude; deals effectively with all levels of internal and external contacts. Ability to promote positive relationships with all unit owner.
• Attention to detail, well organized and follows up.
• Ability to work with minimal supervision and cohesively with other departments as part of a team.
• Maintain confidentiality of unit owner information and designated data.
• Clear thinker who can remain calm under pressure situations.
• Assess unit owner's needs and comply to ensure satisfaction.
• Promote positive relationships with all unit owner.

• Be part of a cohesive team with opportunities to build a successful career with global potential.
• Medical, dental, and vision insurance.
• Paid Time Off and Holiday pay.
• Discounted RTD Flex Pass for employees.
• 401k participation with a company matching program.
• Complimentary stays at Four Seasons worldwide (subject to availability).
• Free employee meals prepared by the culinary team.

• Assists Residential Concierge with responsibilities and duties in their absence or due to heavy volume periods.
• Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

• Full Time Position.
• Hourly Rate : $23.50.
• Flexible schedule, ability to work morning, afternoon or evening shifts, weekends and holidays.

Anticipated to hire someone by January 20th, 2025.

Learn more about what it is like to work at Four Seasons, visit us:

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -