Business Systems Analysis Professional

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The Business Systems Analysis Professional 2 will support the Payment Integrity Electronic Medical Record (EMR) Team in the onboarding, implementation, and maintenance of new EMR vendor connections, with a primary focus on Cerner and Integrated Delivery Network (IDN) projects.

This position will serve as the main point of contact for Cerner provider integrations scheduled to begin going live in 2026, ensuring successful recruitment, performance monitoring, troubleshooting, and product testing. The Business Systems Analysis Professional 2 performs analysis of business, process and user needs, documentation of requirements, cost/benefit analysis and translation into proper system requirement specifications.

The Business Systems Analysis Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

The Business Systems Analysis Professional 2 is responsible for supporting the Payment Integrity EMR Team in expanding and maintaining electronic medical record connections with healthcare providers. This role will primarily focus on the onboarding and integration of a new EMR vendor,
Cerner , with go-live connections scheduled for 2026 , as well as managing Integrated Delivery Network (IDN) project requests.

The role is essential to advancing Interop’s EMR connectivity strategy by improving provider engagement, data quality, and operational efficiency within Payment Integrity’s EMR initiatives. The Business Systems Analysis Professional 2 formulates and defines systems and objectives based on both user needs and a good understanding of applicable business systems and requirements. Devises or modifies procedures and processes to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.

Validates benefits achieved from solution implementation. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

• Serve as the primary support resource for Cerner provider EMR connections as they transition to live production.
• Recruit and onboard providers to establish new EMR connections within the Payment Integrity program.
• Monitor and analyze performance metrics to ensure data quality, accuracy, and timeliness.
• Troubleshoot connectivity and data exchange issues in collaboration with internal technical teams, vendors, and providers.
• Conduct testing and validation for product updates, enhancements, and issue resolutions related to EMR connections.
• Support IDN projects and business requests , ensuring alignment with enterprise interoperability goals.
• Maintain detailed documentation of system requirements, workflows, and process improvements.
• Collaborate cross-functionally with IT, business operations, and external partners to drive continuous improvement.
• Provide subject matter expertise and guidance to internal teams regarding EMR connection functionality and performance.

• 5+ years of technical experience - Working with computers and utilizing Microsoft office suite including Word, Excel and Power Point
• Experience in problem analysis and process
• Strong analytical and critical thinking skills
• Demonstrated ability to work collaboratively across technical and business teams.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Excellent written and verbal communication skills
• Experience with leading meetings and presenting metrics

• Problem solving and consultation within complex environments
• Working knowledge of ad-hoc query tools and data repositories that support data extraction and manipulation
• Knowledge of Systems Development Life Cycle
• Knowledge of Electronic Medical Record Systems and Terminology