University Grad | Customer Experience Agent

Overview

University Grad | Customer Experience Agent — Ramp

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Get AI-powered advice on this job and more exclusive features. This range is provided by Ramp. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$48,000.00/yr - $70,000.00/yr

At Ramp, we’re rethinking how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future — and in the people bold enough to build it.

Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. Ramp is building a platform where agents can chase receipts, close books, flag risks, and surface insights to reclaim time and reinvest in what matters.

More than 40,000 businesses have saved billions with Ramp. Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $80 billion in purchases each year.

Ramp’s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and 100+ angel investors. Ramp has been named to Fast Company’s Most Innovative Companies list, Linked In’s Top U.S. Startups, and other industry lists.

Ramp is hiring Customer Experience Agents to be the voice of Ramp for thousands of customers — and the direct line of contact when something goes wrong. This is a phone-first role: most of your day will be live on the line, solving problems quickly, building trust, and creating memorable experiences for our customers. We’re a fast-moving, high-energy team that holds ourselves to a high bar: speed, accuracy, and empathy in every interaction.

Ownership means driving customer issues forward until they’re resolved, partnering with product, engineering, and other teams to ensure nothing slips through the cracks. Ramp is scaling quickly, which means change is constant. We lean into AI, automation, and evolving workflows to keep up the pace and we’re looking for people who are excited to grow alongside that change. The best CX Agents combine startup energy with accountability: they move fast, adapt easily, and hold themselves to measurable results.

If you thrive in dynamic environments, love delivering outstanding customer experiences, and want to work with some of the fastest-growing companies in the U.S., this role is for you.

• Serve as the first line of support for Ramp Customers primarily over the phone, with additional coverage through email and chat
• Troubleshoot customer issues by applying strong product knowledge, investigative skills, and critical thinking
• Deliver accurate, empathetic, and efficient solutions in a fast-paced, high-volume environment
• Take ownership of escalations, ensuring tickets move forward through the appropriate internal teams
• Adapt quickly to new tools, product releases, and process changes, including AI-powered workflows
• Meet and exceed key performance standards, including CSAT, QA, and speed-of-service metrics
• Contribute to team knowledge by updating documentation, surfacing product feedback, and sharing customer insights to help Ramp improve and scale

• Comfort and confidence on the phone as your primary support channel
• Ability to work evenings, weekends, and some holidays
• Strong customer focus with empathy under pressure
• Excellent verbal and written communication
• Ability to quickly learn Ramp’s platform and apply product knowledge
• Strong analytical and problem-solving skills
• Persistence in driving issues to resolution with internal teams
• High reliability and professionalism in live support environments
• Comfort working toward performance metrics in a results-driven role

• Familiarity with AI-powered tools or workflow automation in customer support
• Comfort working in a high-growth or…