Consulting Technical Manager; Individual Contributor – NetSuite ACS – General Business

Job Description

The Advanced Customer Support General Business vertical is reinventing and growing customers. The Advanced Customer Support service provides functional and technical improvement. Our team supports customers in North America. We have a passion for helping customers in a fast-paced environment.

Oracle Net Suite is reinventing the engagement model for our growing installed base of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service — our first‑ever qualifying as cloud annual recurring revenue (ARR) — that provides functional and technical ERP sustainment to drive continuous Net Suite improvement and value. Our team primarily fulfills the critical initial months of the service backstopped by our industry‑leading Suite Review methodology.

With well over one thousand Customers already under management and the accelerated enrollment of new Customers, we are adding significant headcount in North America to meet demand. If you have a passion for helping Customers unlock the potential of their Net Suite investment and in joining a dynamic, fast‑paced and highly strategic team, we would like to hear from you!

6 years of Net Suite consulting experience relevant to this position is preferred. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.

Career Level — IC4 – level and title commensurate with experience

As a recognized authority and leading contributor within their practice, this senior‑level consulting position provides consistent high quality and innovative solution leadership to a project team. Leads the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget.

• Anticipate in the identification and documentation of customer’s Net Suite value gaps leveraging our proprietary Suite Review methodology.
• Participate in driving the approach to remediate gaps, and consensus with the Customer of same.
• Work with customers to remediate highest priority gaps.
• Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team.
• Define detailed functional requirements for automations and integrations to Net Suite.
• Work with TS team to design and unit test automations and integrations.
• Perform quality reviews of deliverables developed by other team members.
• Continue to increase product knowledge and pursue relevant certifications.
• Collaboration with other ACS teams, including TS, Point‑of‑sale (POS), Commerce, Open Air, and Premier and/or Platinum Support.
• Follow essential internal business processes aligned toward delighting our Customers.

• 6 years of overall relevant domain experience in Financial, Manufacturing, Warehouse & Distribution, Retail, Healthcare, Software/Services, or Not-for-Profit vertical markets.
• Strong Net Suite ERP Financials solution implementation and/or administration experience.
• Working knowledge of Revenue Recognition compliance.
• 6 years external consulting role experience with sustained C‑suite interactions.
• Experience with defining requirements for complex customizations and integrations.
• Strong communication skills.
• Ability to evolve Customer business processes based on leading practices.
• Passion for driving Customer satisfaction.
• Project and/or team leadership experience.
• Finance and/or Accounting professional and/or academic background a plus.
• Net Suite ERP Consultant or other relevant product certifications a plus.
• Ability to travel on a modest to moderate basis, as appropriate.

Analyzes business needs to help ensure Oracle solution meets the customer’s objectives by combining industry best practices, product knowledge, and business acumen. Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non‑routine…