Solutions Engineer, Small Business

Join Ring Central, a $2 billion annual‑revenue company that is building AI‑powered communications solutions in UCaaS, contact center, and adjacent markets. We invest more than $250 million yearly to ensure our platform meets or exceeds customer needs.

Ring Sense AI is our proprietary solution that delivers accurate, precise, and open‑platform capabilities for customers.

You will be a key member of the customer‑facing sales team, primarily responsible for providing pre‑sales technical support for all Ring Central products and services. You will interact with all levels of management, identify customer requirements, and present solutions that meet those needs.

• Provide pre‑sales technical and sales support for accounts in the assigned segment.
• Develop and maintain expert understanding of all Ring Central applications and products.
• Assist SE team with hardware and software lab testing.
• Assist with answering technical questions for mass‑market sales teams.
• Perform Proof of Concept (POC) onboarding support for mass‑market opportunities.
• Continue education on the platform and underlying technologies.
• Present ongoing product training for small‑business sales teams.
• Transfer industry, technical, and product knowledge to internal and external teams.
• Keep up‑to‑date on relevant competitive solutions, products, and services.
• Develop advanced system configurations and implementations in response to customer needs and requirements.
• Manage all customer feature requests, including documentation, prioritization, and driving development of key features with the product team.
• Create and maintain a demo/tester environment for the Ring Central EX and CX portfolio, including key integrations.
• Actively participate as an SME for Ring Central products and technologies.

• 5+ years as a Technical Sales Engineer in a SaaS environment, or equivalent.
• 3+ years of contact center experience, preferably with cloud contact centers.
• Fluent in English (both written and verbal).
• Excellent written and verbal communication skills.
• Excellent presentation and demonstration skills.

• Ability to provide technical leadership to the account team.
• Mentorship and teaching skills.
• Strong initiative and action orientation.
• Willingness to take ownership of accounts and actions.
• Coordination across functional teams.
• Ability to work with minimal supervision.
• Track record of implementing, driving, and tracking projects.
• Ability to apply solutions, technology, and products to business opportunities.
• Ring Central product experience or relevant competitor experience.
• Experience in Voice, Video, Mobile Communications, or Fixed Mobile Convergence.
• Competitive knowledge of solution, technology, and product offerings.
• Understanding of company strategy, strengths, weaknesses, opportunities, and threats.
• Excellent analytical and problem‑solving skills.
• Excellent interpersonal and negotiation skills.
• Ability to communicate complex technical solutions effectively.
• VoIP network architecture experience (plus).
• Pre‑Sales experience (plus).
• Strong telecommunications background, preferably with telephony and Soft Switch emphasis.
• Network design background (plus).
• Basic understanding of software development technologies.
• Telecommunications network design, architecture, and support experience.
• Strong understanding of VoIP and data networking protocols (SIP, RTP, HTTP/S, etc.).

• Comprehensive medical, dental, vision, disability, and life insurance.
• Health Savings Account, Flexible Spending Account, and commuter benefits.
• 401(k) match and ESPP.
• Paid time off and paid sick leave.
• Paid parental and pregnancy leave.
• Family‑forming benefits (IVF, preservation, adoption, etc.).
• Emergency backup care for child, adult, and pets.
• Employee Assistance Program with 24/7 counseling.
• Free legal services.
• Employee bonus referral program.
• Student loan refinancing assistance.
• Employee perks and discounts.

Ring Central is the leading global cloud‑based communications provider. We empower modern mobile and distributed work forces to communicate, collaborate, and connect via any mode, device, and location. Ring Central is headquartered in Belmont, California, with offices worldwide.

We are an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Reasonable accommodations are available for applicants with disabilities.

If hired in Colorado, compensation ranges from $75,600 to $108,000 for full‑time employees, with variable pay, equity, and benefits. The salary may vary by location, skills, and experience.

This role has an Final date to receive applications of July 15, 2025. Please apply before the deadline to be considered.