Principal Product Manager

Pager Duty, Inc. (NYSE:

PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, Pager Duty is essential for delivering always‑on digital experiences to modern businesses.

Join us. () At Pager Duty, you’ll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award‑winning workplace.

Pager Duty is seeking a Principal Product Manager to lead our Growth initiatives and drive our transformation of value realization across different verticals of our product. In this pivotal role, you’ll own the end‑to‑end user journey from trial acquisition through paid conversion and platform adoption for existing customers across our Operations Cloud.

• Lead the vision, strategy, and execution for AI growth products and services.
• Lead vision, strategy, and execution for trial‑to‑paid conversion as well as existing customer optimization across the Operations Cloud.
• Build and scale experimentation infrastructure and culture across product teams.
• Guide products through optimization cycles, setting clear success criteria and stage‑gate criteria for conversion improvements.
• Make data‑driven decisions to optimize user onboarding, activation, and expansion metrics.

• Matrix‑manage eight engineers and a dedicated UX designer focused on growth initiatives.
• Train and enable existing PMs to integrate growth mindset and experimentation practices.
• Collaborate with the pricing team on packaging strategies that drive user adoption during consumption‑to‑model transitions.
• Partner with Marketing, Sales, and Customer Success to define product‑led go‑to‑market strategies.

• Transform fragmented trial experiences into cohesive user journeys that drive activation.
• Build in‑product growth levers (upgrade prompts, usage dashboards, feature discovery workflows).
• Optimize product navigation and information architecture for self‑service adoption.
• Leverage AI capabilities to personalize and guide user experiences.

• Establish growth analytics capabilities to understand user behavior and conversion drivers.
• Design and execute A/B and multivariate testing programs to optimize key growth metrics.
• Synthesize qualitative customer feedback with quantitative experimentation results to ruthlessly prioritize based on impact.
• Drive rapid iteration cycles with comfort for frequent testing and learning.

• Deep understanding of a developer and reliability engineer as an end user and how they relate to the rest of the organization.
• Understanding of the relationship between the core end user and the buyer, and how that correlates with growth and retention.
• Understanding of how modern organizations experience and desire incident‑management products.
• 7+ years of product management experience, with at least 3 years focusing on growth products at PLG SaaS organizations.
• Proven track record optimizing conversion funnels and driving measurable growth metrics in enterprise SaaS environments.
• Experience with A/B testing platforms, growth analytics tools, and experimentation frameworks.
• Strong analytical and problem‑solving skills with the ability to translate data insights into user experience improvements.
• Matrix‑management experience leading engineering and design teams.
• Proven ability to train and enable other PMs on growth practices and experimentation methodologies.

• Experience building growth capabilities in organizations that balance sales‑led and product‑led motions.
• Background in consumption‑based or usage‑based pricing model transitions.
• Experience with AI/ML applications in growth optimization and user personalization.
• Familiarity with developer tools, infrastructure, or enterprise operations platforms.
• Track record building experimentation cultures across multiple product teams.
• Strong business acumen with an understanding of enterprise customer adoption patterns and expansion motions.