Field Technician

Transcend Staffing Solutions LLC. a 100% Women Owned Minority Staffing Firm! provided pay range

$20.50/hr - $20.50/hr

Direct message the job poster from Transcend Staffing Solutions LLC. a 100% Women Owned Minority Staffing Firm!

As a Field Technician II you will help ensure today is safe and tomorrow is smarter. Our work depends on Field Technician II joining our Team to provide IT support to the CDC staff on the ITISS contract.

Provide outstanding customer support assistance via phone and email in Windows 10/11.

Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.

Meet SLAs in a high-volume work environment and the main CDC campus.

Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.

Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.

Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone, or iOS devices.

• IT related experience troubleshooting hardware and software, and connectivity issues
• IT Desktop Support experience to include 100% onsite support for local & remote customers using Windows 10/11 and Office 365
• Familiarity with a high paced SLA driven environment
• Experience configuring MAC desktops and Laptops
• Experience troubleshooting general networking, wireless, and connectivity problems; and knowledge/experience with remote desktop and VPN (Zscaler)
• Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac
• Knowledge of a Ticketing System
• High School Diploma or GED

• Associate

• Contract

• Analyst and Administrative

• Staffing and Recruiting
• IT Services and IT Consulting

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