Client Technology Engineer

Overview

Why work for us?

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

• Be part of a global engineering team, engaged in client-side 3rd line technical support, problem diagnosis and change implementation

• Provide consultancy to Technology teams and the business (EUC)

• Contribute to the success of Projects and other transformational change programs

• Deliver appropriate change into the Production environment, in adherence to Information Security policies and Change Management best practices

• Be responsible for maintaining desktop management platforms

• Provide guidance and training to regional 1st and 2nd line Service Desk support teams

• Identify areas for improvement and propose solutions, constantly seeking to enhance processes and the general environment

• Occasionally required to work out of hours, including bank holidays and weekends

• Carry out other duties as assigned

• Hybrid working and reasonable accommodations

• Generous Holiday policies

• Paid volunteer time to step away from your desk and into the community

• Support to grow through professional development courses, tuition/qualification reimbursement and more

• Maternal/paternal leave benefits and family services

• Complimentary subscription to Headspace – the mindfulness app

• Corporate membership to Class Pass and other health and well-being benefits

• Unique employee events and programs including a 14er challenge

• Complimentary beverages, snacks and all employee Happy Hours

• Experience working in a global enterprise environment, inc. device hardening.

• Multi-forest Active Directory environments and Entra

• Intune modern device management:
  Auto Pilot, Co-Management, Enrollment and Configuration profiles.

• Entra l Access troubleshooting

• Microsoft Endpoint Configuration Manager – Administration, OSD, software deployment, update management, configuration baselines, client settings and related troubleshooting.

• Group Policy Management:
  Advanced in policy design, manipulation and troubleshooting

• Automation:
  Power Shell (min. level: Intermediate)

• Extensive experience managing Windows clients, modern browsers, Microsoft 365 Apps, One Drive, Enterprise State Roaming (ESR), App Locker

• Familiar with Certificates:
  Request, issuance, installation & troubleshooting

• General network troubleshooting, incl. VPN and Enterprise Firewall issues

• Copilot 365 adoption and management

• Intune management of macOS and iOS devices, inc. app deployment

• Automation:
  Power Shell (level: Advanced), SCORCH runbook design

• Power
  
  BI report design

• Familiar with MS Graph

• Citrix Xen App seamless app delivery – Advanced troubleshooting

• Virtualization technologies:
  Windows 365, VMWare vSphere

• Client monitoring experience, inc. analysis

• Flexera Admin Studio – Repackaging applications for Windows Installer

• Advanced in Microsoft Windows Installer authoring

• Familiarity with Service Now and Agile working practices (Sprint)

• No

• Potential for growth

• Mentoring

• Leadership development programs

• Regular training

• Career development services

• Continuing education courses

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from…