Client Success Manager; Call Center Software AI products Observe, Cresta, Google CCaas​/Ca

Client Success Manager (Call Center Software AI products like Observe, Cresta, Google CCaaS / Cable Industry)

Join to apply for the Client Success Manager (Call Center Software AI products like Observe, Cresta, Google CCaaS / Cable Industry role at Jobs via Dice
.

1 day ago – Be among the first 25 applicants.

Dice is the leading career destination for tech experts at every stage of their careers. Our client, R Systems, Inc., is seeking the following. Apply via Dice today!

Position: Client Success Manager (Call Center Software AI products like Observe, Cresta, Google CCaaS / Cable Industry)
Location: Denver, CO – (every month 1 week travel, remaining 3 weeks from Denver)
Duration: Long Term

About R Systems:
R Systems is a leading digital product engineering company that designs and develops chip‑to‑cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high‑tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals.
We Are Great Place to Work Certified in 10 countries with a full‑time workforce in India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand!
We are recognized as one of the Best Tech Brands 2024 by the Times Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet.

• Call Center Software experience
• AI products like Observe, Cresta, Google CCaaS / Cable Industry
• Ready to travel once a month for one week; remaining three weeks working from Denver

• Lead discussion & calibration sessions to align on product request and expected output
• Plan and execute on stakeholder product request by ensuring constant alignment of the objective
• Assist, train and lead product rollout plan
• Build important business relationships with clients.
• Understand customer needs and participate in brainstorming solutions
• Promote the products created to support meeting company goals
• Initiate, foster and cultivate business relationships

• Client Engagement, discovery and relationship management
• Collaborating closely with cross‑functional teams, including Operations, AI engineering, analytics teams, behavioral analytics staff, design, learning & development, to deliver high‑quality products.
• Creating detailed user stories and acceptance criteria, ensuring the development team has a clear understanding of requirements.
• Acting as the primary point of contact for stakeholders, communicating product vision, goals, and progress.
• Ensuring timely delivery of product releases and updates.
• Travel around a week each month

• Experience:
  
  Project management 5+ years
• Education:
  
  Bachelor’s degree in related field, or equivalent work experience
• Abilities:
  Communicate in a clear, straightforward, and professional manner; effective critical thinking skills; analyze and interpret data; knowledge and ability to use computer and software applications including
• Hybrid
  
  Schedule:
  
  Five days in‑office days weekly

• Experience:
  
  Client success, enterprise relationship management solutioning, implanting and training technical products;
  Large scale call center operations, chat and digital support

• Frequent Internal Hackathons:
  Engage in dynamic competitions with exciting prizes to keep your skills sharp.
• Cultural Celebrations:
  Strengthen our familial bonds through shared celebrations, fostering a sense of community.
• Diverse Project Exposure:
  Work on a variety of projects across sectors like Healthcare, Banking, e‑commerce, and Retail, collaborating with leading global brands.
• Centre of Excellence (COE):
  Benefit from technical guidance and upskilling opportunities provided by our team of technology experts, helping you navigate your career path.
• E‑Learning Platform:
  Gain access to comprehensive e‑learning platforms coupled with a robust mentorship program to enhance your skills.
• Open Door Policy:
  Embrace a culture of mutual support, respect, and open dialogue, promoting a collaborative work environment.

R Systems is an equal opportunity employer that does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, age, or any other characteristic protected by law. We strive to build a team that reflects the diverse communities we serve, and we actively encourage applications from individuals of all backgrounds and experiences.

Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, and benefits.

Mid‑Senior level

Full‑time

Other

Software Development