Client Success Manager; Call Center Software AI products Observe, Cresta, Google CCaas​/Ca

Client Success Manager (Call Center Software AI products like Observe, Cresta, Google CCaaS / Cable Industry)

Company: R Systems

Location: Denver, CO (travel one week per month, remaining three weeks from Denver)

Duration: Long Term

R Systems is a leading digital product engineering company that designs and develops chip‑to‑cloud software products, platforms, and digital experiences to help clients achieve higher revenues and operational efficiency. With expertise in Cloud, Data, AI, and CX, we serve key players in high‑tech, telecom, media, finance, manufacturing, and health verticals. R Systems is certified as a Great Place to Work in 10 countries and has been recognized as one of the Best Tech Brands 2024 by the Times Group and India’s Top 500 Value Creators 2023 by D&B.

• Experience with call‑center software and AI products such as Observe, Cresta, Google CCaaS / Cable Industry.
• Prepared for one week of travel each month, with remaining three weeks working from Denver.

As a Client Success Manager on the Operational Analytics & Innovations (OAI) team, you will drive the vision and execution of OAI products and services. You will define, prioritize, and assess development work, ensuring products meet client needs and align with strategic goals. You will also monitor adherence and report progress to stakeholders.

• Lead discussion & calibration sessions to align on product requests and expected outcomes.
• Plan and execute stakeholder product requests, maintaining constant alignment on objectives.
• Assist, train, and lead product rollout plans.
• Build important business relationships with clients.
• Understand customer needs and participate in brainstorming solutions.
• Promote the products to support company goals.
• Initiate, foster, and cultivate business relationships.

• Client engagement, discovery, and relationship management.
• Collaboration with cross‑functional teams—Operations, AI engineering, analytics, design, and learning & development—to deliver high‑quality products.
• Creation of detailed user stories and acceptance criteria for the development team.
• Primary point of contact for stakeholders, communicating product vision, goals, and progress.
• Ensuring timely delivery of product releases and updates.
• Travel a week each month.

• Project management experience, 5+ years.
• Bachelor’s degree in a related field or equivalent work experience.
• Strong communication skills, clear and professional manner.
• Effective critical thinking, analytical skills, and data interpretation.
• Proficiency in computer and software applications.
• Hybrid schedule: five days in‑office per week.

• Client success experience, enterprise relationship management solutioning, implementation, and training of technical products.
• Large‑scale call‑center operations, chat, and digital support background.

• Frequent internal hackathons with prizes.
• Cultural celebrations fostering community and bonding.
• Diverse project exposure across healthcare, banking, e‑commerce, and retail.
• Centre of Excellence (COE) for technical guidance and upskilling.
• E‑learning platform with robust mentorship program.
• Open door policy promoting collaboration and respect.

• Dynamic, fast‑paced, innovative environment.
• Impactful work with high‑level executives and stakeholders.
• Opportunity to influence product strategy and deliver business results.

EEO Statement: R Systems is an equal opportunity employer that does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, age, or any other characteristic protected by law. R Systems actively encourages applications from individuals of all backgrounds and experiences.

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