VP, Network Services

Job Description

Reporting to the Chief Information Officer, the Vice President of Network Services is a strategic executive responsible for the vision, design, implementation, and performance of the company's network infrastructure. This role ensures highly secure, reliable, and scalable connectivity that drives customer success, operational excellence, and sustainable business growth.

As a key member of the leadership team, this executive balances innovation with operational rigor, leveraging automation and data-driven insights to optimize network performance while delivering measurable EBITDA impact. The VP across Engineering, Operations, Security, and Customer Experience functions while managing critical vendor and carrier relationships to deliver world-class network services.

This leader exemplifies Flexential’s focus on its North Star principles focused on automation, value creation, and performance orientation—while building and inspiring high-performing teams that execute with precision and scale.

Architect a future-ready network using a top-down, business-needs-first model. The VP will develop and execute a comprehensive network strategy encompassing WAN, LAN, Wi‑Fi, and multi‑cloud environments, ensuring adaptability to future requirements and market trends.

Lead the design and implementation of modern network architectures by embracing software‑defined principles. This includes Software‑Defined Wide Area Networking (SD‑WAN), Secure Access Service Edge (SASE) for securing distributed access, and Cloud‑Native Application Protection Platforms (CNAPP) for end‑to‑end security of cloud‑native applications from development to runtime.

Develop robust strategies for securing and segmenting critical Internet of Things (IoT) deployments, ensuring agility, robust security with zero‑trust principles, and seamless connectivity across remote users, multi‑cloud services, and a growing ecosystem of connected devices.

Leverage automation for architectural evolution. Integrate Infrastructure as Code (IaC) and network virtualization to build and deploy modular, scalable network components with minimal friction. This approach simplifies expansion and ensures consistent, reliable deployment across all locations and environments.

Drive continuous network optimization through capacity planning and advanced analytics to proactively address bottlenecks and improve performance. The VP will translate network health metrics into strategic insights to guide architecture decisions and investments.

Embed resilience and high availability into network design by prioritizing redundancy, failover mechanisms, and self‑healing capabilities. The architecture should be inherently resilient against disruptions and designed for high performance under load.

Establish and govern NOC operational strategy, focusing on automation‑first principles to drive proactive monitoring and rapid, self‑healing incident resolution.

Champion automation across monitoring, configuration management, and provisioning workflows to minimize manual intervention and accelerate service deployment.

Establish and track operational KPIs (e.g., MTTR, service availability / uptime, customer‑perceived performance such as tNPS) that directly impact the superior internal and external customer experience.

Collaborate with CISO, Information Security, Compliance, leadership to implement robust network security controls and maintain compliance with regulatory requirements.

Design and regularly test redundancy, failover, and disaster recovery strategies to ensure business continuity.

Maintain a security‑first mindset across all network design and operational decisions.

Elevate vendor relationships to strategic partnerships by building trust and transparency with key telecommunications carriers and cloud service providers. The VP will leverage these partnerships to drive innovation and gain market insights, in close partnership with Procurement and Legal teams.

Negotiate outcome‑based…