Lead Program Manager, Strategy & Business Operations

Job Description About the Company

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and Class Pass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

As a Lead Technical Program Manager on the Business Operations team, you'll lead complex, cross-functional initiatives that drive forward Playlist's strategic priorities. Sitting within the Finance organization, you'll work across departments to translate business goals into structured, actionable plans—and keep execution on track through collaboration, insight, and momentum.

You'll serve as a trusted partner to senior leaders, including the Executive Leadership Team, helping to align teams, resolve blockers, and ensure timely, effective delivery. This role is built for someone who thrives in ambiguity, thinks in systems, and brings the focus and follow-through to turn strategy into real-world impact.

• Lead high-priority programs with multiple stakeholders and executive visibility.
• Turn abstract goals into clear, detailed plans that account for interdependencies, risks, and delivery milestones.
• Partner with analysts to develop insights, test assumptions, and track performance through meaningful KPIs.
• Coordinate across departments to drive alignment, surface issues, and accelerate decision-making.
• Communicate program progress and priorities clearly—often directly to the CEO and executive team.
• Operate with a builder's mindset, balancing structure with adaptability and getting things done when the path isn't fully defined.

• 6+ years in management consulting, business operations, strategy, or program management at a tech company.
• Experience leading complex, cross-functional initiatives with large stakeholder groups.
• Known for driving outcomes and staying grounded in execution, even amid uncertainty.
• Analytical mindset with the ability to synthesize data into actionable insights.
• Strong business acumen—able to connect strategic decisions with operational and financial impact.
• Excellent communicator who distills complexity into clarity and action.
• Proficiency in Excel; experience with SQL, Tableau, or Looker is a plus.
• Experience in B2B or SaaS environments is a plus.

Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of check boxes.

Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.