IT Operations Director

Voyager is an innovative defense, national security and space technology company committed to advancing and delivering transformative, mission‑critical solutions. We tackle the most complex challenges to unlock new frontiers for human progress, fortify national security, and protect critical assets to lead in the race for technological and operational superiority from ground to space.

Forge the Future:
Join Voyager Technologies

The future belongs to those who build it. At Voyager Technologies, we’re building technologies that protect lives, expand frontiers and prepare us for what’s next. And we’re doing that with people who are wired to solve, build, adapt and lead. These roles are not for the faint of heart.

You’ll help lay the foundation for humanity's future. Join a culture where innovation thrives, curiosity is rewarded, and impact is real. We’re a company of doers, thinkers and builders, united by purpose and grounded in reality.

Job Summary

The IT Operations Director leads all on‑site and business‑aligned IT services. This is a hands‑on leadership role responsible for day‑to‑day IT operations, infrastructure reliability, end‑user support, and coordination with enterprise IT teams. The role ensures technology effectively supports manufacturing, supply chain, finance, HR, and project operations while meeting security, compliance, and audit requirements.

Responsibilities IT Operations & Support

• Lead local IT support, including desktops, laptops, printers, peripherals, conferencing systems, and user setup.
• Oversee system administration, hardware refreshes, break‑fix, and escalated support issues.
• Ensure reliable IT services and rapid issue resolution.

Infrastructure Management

• Manage on‑prem and cloud infrastructure, including servers, storage, networks, identity services, email, and endpoints.
• Support LAN/WAN, wireless, security controls, backups, and disaster recovery.
• Coordinate with enterprise infrastructure teams as needed.

Applications & Systems

• Support business applications and ERP platforms.
• Partner with enterprise application teams to meet site needs.

Leadership & Relationship Management

• Act as the primary IT liaison to business leadership.
• Translate business priorities into IT plans and execution.
• Lead, coach, and manage IT staff; oversee hiring, performance, and development.
• Lead site‑specific IT projects from planning through delivery.
• Manage IT vendors, contracts, and local IT budgets.
• Approve invoices related to telecom, software, hardware, and services.

Governance, Security & Compliance

• Enforce IT policies, standards, and best practices.
• Support internal and external audits and compliance reviews.
• Identify gaps and lead process improvements.

Service Management

• Track service levels and performance metrics.
• Communicate IT status, risks, and improvements to management.

Qualifications Experience & Education

• Bachelor’s degree in Computer Science or related field (or equivalent experience).
• 15+ years of IT experience, including 7–10 years in leadership or management roles.

Technical Knowledge

• Microsoft ecosystem and enterprise IT tools.
• ERP systems and IT service management practices.
• Cybersecurity and compliance fundamentals.

Skills

• Strong leadership, communication, and problem‑solving skills.
• Ability to manage complex projects and priorities.
• Business‑focused mindset with strong customer orientation.

Additional Requirements

• U.S. Citizenship and ability to obtain/maintain a security clearance.
• Ability to work evenings or weekends as required.
• Occasional travel to Voyager sites.

$150,000 - $175,000 USD

Voyager is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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