DCIM Manager, NA

About Vantage Data Centers

Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

This position can be based remotely in the United States.

The DCIM manager manages data center infrastructure operations across all campuses. This includes overseeing DCIM software platforms, monitoring power and cooling systems, tracking asset capacity, coordinating with IT and facilities teams, and ensuring accurate reporting. The role safeguards efficient, secure, and compliant infrastructure performance while supporting operational and business teams in delivering reliable data center services.

• Provide administration and support for the Sunbird DCIM platform, including asset creation, infrastructure modeling, workflows, layouts, materials, upgrades, patches, and Energy Optimizer (NEO).
• Implement automation workflows within Sunbird DCIM and Service Now to reduce manual tasks and improve operational efficiency.
• Assist in oversight of assigned tasks and workflows within Service Now, ensuring alignment with DCIM processes.
• Maintain accurate interconnection documentation and capacity tracking.
• Ensure accuracy, consistency, and compliance of DCIM data across platforms; continuously improve governance standards for asset management, metrics, and procedures.
• Manage and document fiber connectivity, structured cabling, and crossconnects within data centers; maintain accurate records of fiber routes and interconnection capacity.
• Monitor fiber utilization (and potentially power and cooling metric); forecast future demand to ensure scalable, forward-ready infrastructure.
• Support audit activities by maintaining accurate documentation and demonstrating adherence to operational standards.
• Develop dashboards and reports to track infrastructure health, fiber performance, and operational efficiency. Translate technical DCIM data into business-level reporting for leadership.
• Drive ongoing integration, deployment, and enhancement of DCIM operations, administration, and maintenance practices.
• Partner with IT, facilities, and business teams to deliver reliable, secure, and customer-focused interconnection services.
• Experience with automation platforms (e.g., Ansible, Python scripting) for DCIM integration.
• Develop documentation and provide training for operations staff on DCIM best practices, fiber management, and interconnection standards.
• Demonstrate expertise in data center operations, infrastructure cabling, networking fundamentals, and Microsoft 365 productivity tools. Provide technical insights and assist in designing interconnection solutions.
• Handle additional duties as assigned by Management.

• Bachelor's degree in Telecommunications, Networking, IT, or related field (or equivalent experience).
• 5+ years of experience in interconnection and fiber-optic systems.
• Strong understanding of interconnections, cross-connects, and data center networking.
• Experience with fiber optics, Ethernet, BGP, MPLS, and carrier networking.
• Familiarity with MMR operations and colocation environments.
• Experience managing access controls and coordinating with security teams.
• Data center or telecommunications experience preferred.
• Excellent communication, organization, and documentation skills.
• Travel required is expected to be up to 5% but may increase over time as the business evolves.
• Availability for on-call support during critical issues.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use…