Business Analyst

Business Analyst – State of Colorado

Location: Denver, CO

Employment Type: Full-time

Seniority Level: Not Applicable

Job Function: Research, Analyst, and Information Technology

This position is open to current Colorado residents only. For Statewide Hiring Freeze NON-EXEMPTED Position ONLY.

The effective start date of the selected candidate will be on or after January 1, 2026.

Administrative Solutions (AS) provides management and oversight for key administrative and technical services that enables CDHS to achieve its goals. It is responsible for a number of support functions to make our agency as efficient, effective, and impactful as possible. Administrative Solutions comprises Human Resources;
Facilities Management;
Audit;
Business Innovation, Technology and Security;
Emergency Management;
Legal; and Leadership & Organizational Development, and Business Innovation, Technology, and Security.

Business Innovation, Technology, and Security (BITS) is responsible for managing the Department’s information technology (IT) providers, including relations with the Governor’s Office of Information Technology (OIT). The division serves as the main point of contact for departmental issues involving technology resources and needs and coordinates activities with CDHS’ program staff for IT support, operations, maintenance, modernization and implementation of new IT systems.

The Colorado Department of Human Services (CDHS) is seeking a motivated and detail-oriented Business Analyst to join the Business, Innovation, Technology, and Security (BITS) team. This hybrid position is a critical liaison, translating business needs and goals into effective technology and process improvement solutions. This role is responsible for ensuring the successful implementation and ongoing support of HR systems that help CDHS achieve its mission.

• Business Process & Requirements:
  Analyze and document business processes, services, and information needs. Gather, validate, prioritize, and translate program requests into clear functional requirements and specifications for technical teams.
• Quality Assurance & Testing:
  Develop and manage the User Acceptance Testing (UAT) strategy, including creating test plans and use cases to ensure implemented solutions are high-quality and meet specified business requirements.
• Customer & Technical Support:
  Serve as a primary point of contact for end-user support, troubleshooting, and issue resolution, particularly for HR systems. Develop and conduct training for end users to ensure consistent understanding and use of systems and procedures.

• A self-starter with strong communication and facilitation skills, capable of serving as the critical liaison between business stakeholders and technical teams, and effectively taking direction to execute the strategic vision set by the Product Owner.
• A detail-oriented individual with strong analytical and problem-solving abilities, focused on anticipating issues, driving projects forward, and creating actionable solutions from concept through completion.
• Experience or strong understanding of modern methodologies like Agile and Lean techniques.
• Commitment to designing effective solutions with a people-first approach, focusing on the needs and experience of the end-user.
• Strong focus on delivering effective customer service and ensuring solutions function reliably in day-to-day operations, particularly for HR systems, including providing end-user support, troubleshooting, and developing necessary training.

Six (6) years of professional experience as a Business Analyst and/or Project Manager with business analyst responsibilities.

OR

A combination of a Bachelor’s Degree in a related field (e.g., Computer Science, Information Technology, Business Management, etc.) AND two (2) years of professional experience as a Business Analyst and/or Project Manager with business analyst responsibilities.

• Problem-Solving & Initiative
• Ability to anticipate potential issues and independently develop and implement effective mitigations.
• Focus on creating actionable…