Mission IT Operator

Mission IT Operator

Job Category:
Information Technology

Time Type:
Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type:
Regular

Percentage of

Travel Required:

None

Type of Travel:
None

Anticipated Posting End: 1/19/2026

You will perform as a Mission IT Operator supporting a 24×7 government mission. You will provide direct support for detecting, isolating, and resolving ground segment problems; and serve as first responder for all site issues. This position requires broad knowledge of both Windows and Linux-based systems across a global environment.

Shift Work (12 hours a day , / 4 on 4 off (Day, Day, Night, Night).

• Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems

• Analysis techniques and procedures.

• Ensure appropriate function of hardware, software, or system functional specifications.

• Analyzes, troubleshoots, and resolves issues with IT infrastructure including user systems, servers, storage, and network connectivity.

• Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.

• Supports new infrastructure projects.

• Maintains all configuration documentation for assigned infrastructure.

• Master the steps required to effectively manage and prioritize incidents.

• Support in times of high call volume, first-level technical support in a 24×7 world-class service center, responding to inbound incidents and service requests via phone, email, and walk‑up channels.

• Deliver frontline support for system, application, network, and infrastructure issues, ensuring fast, accurate triage and resolution.

• Create and manage support tickets in a web‑based ITSM/CRM platform while actively troubleshooting and communicating with end users. Perform initial assessment, triage, and resolution for common incidents; elevate complex or critical issues to Tier 2 or appropriate technical teams

• Ensure that all technical baseline infrastructure is maintained at an optimal level to satisfy customer mission needs.

• Monitor, recognize, evaluate, and correlate system and network problems.

• Responsible for maintaining a privileged user level of access, across numerous high‑priority systems.

• Interface daily with government and partner country senior leadership, system operators, and engineers at the site and across the enterprise.

• Interpret system documentation and record problems in appropriate reporting tools.

• Support after‑action activities, by collecting data that describes the environment at the time of the failure.

• Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution.

• Restart system services as needed. Restart system hardware as needed.

• Escalate problems to Tier 2 level as required, and notify mission director if priority or severity necessitates. Coordinate with any required resources across the enterprise to resolve operational issues.

• Work with other 24×7 ground segments across multiple locations providing enterprise‑level maintenance support, with high customer visibility into all actions and responses.

• Active TS/SCI with Poly required.

• Must have a current DODI 8570.01‑M IAT Level II Certification, Security+ Certification.

• Excellent communication skills ensuring effective and accurate exchange of information across a multi‑location enterprise, with customer visibility into crew‑based actions and responses.

• Must be able to work a non‑standard work week, weekends, and holidays; 12‑hour shift work expected in support of 24×7 operations.

• System administration experience to include UNIX, Linux, and Windows platforms

• Experience with virtualization technologies and software such as VMware

• Knowledge and understanding of Enterprise Management Systems including HP Open View, and CA‑based Concord

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high‑performing group dedicated to our customer’s missions and driven by a higher purpose — to ensure the safety of our nation.

An environment of trust.

CACI values the…