IT Support & Security Fundamentals Technical Instructor

IT Support & Security Fundamentals Technical Instructor

Position Title: IT Support & Security Fundamentals Technical Instructor

Reports To: Sr. Director, Technical Instruction

Location: Remote Training Team (Denver, CO; may support Colorado Springs courses in 2026)

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Training, Information Technology, and Education

Base pay range: $65,000 - $70,000 per year

Per Scholas is a nonprofit that drives mobility and opportunity in technology by providing no‑cost training programs, hiring talent from diverse communities and successfully placing graduates into high-growth tech careers with salaries three times higher than their pre‑training earnings.

• Support instructor-led training that prepares learners for entry‑level to mid‑level careers in IT Support. Responsibilities include daily instruction, administering assessments, monitoring attendance, providing one‑on‑one tutoring, conducting daily evaluations and progress monitoring, consistently addressing learners violations, and more.
• Provide learners with access to relevant resources for outside learning on technologies and study aids relevant to the curriculum.
• Work closely with the team to identify learners needs, provide the necessary support, establish individualized plans for learners achievement, and participate in regular student‑status meetings.
• Maintain and update Salesforce and/or our LMS with learners grades, certification scores, and progress notes.
• Support and maintain the training curricula, syllabi, lesson plans, and other instructional materials used in the classroom to ensure their effectiveness and consistency.
• Stay current with industry trends and integrate new practices into curriculum delivery.
• Maintain a positive and inclusive learning environment.

• 1-3 years of teaching or training experience.
• Strong technical background; able to grasp and convey highly technical subject matter.
• Ability to respond clearly to live digital conversations via a digital engagement platform such as Zoom or an in‑person training environment.
• Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends.
• Knowledge of Windows, Mac, and Linux operating systems, and end‑user experience.
• Current A+ certification  Series).
• Experience with virtualization technologies Type 1 and 2 hypervisors (VMware ESXi, Virtual Box, Hyper‑V).
• Proficiency with Active Directory, GPOs, and self‑profile management.
• Experience with MS Server (2016‑2022), SCCM/WSUS, Patch Management, and general understanding of Office 365 administration.
• General knowledge of performance monitoring and metrics with Perfmon.
• Experience with supporting desktop hardware and software, installations, imaging, upgrades, printers, scanners, and general end‑user equipment.
• Proficiency with LAN/WAN, routing configuration, and switching.
• Familiarity with the OSI model and protocol data flow.
• Working knowledge of client/server environments.
• Familiarity with IT Service Management (ITSM) processes and frameworks.
• Proficiency with remote administration tools such as Intune, Remote Access Tools, Team Viewer, Bomgar.
• Experience with providing direct, phone or remote troubleshooting support for end‑user desktops, equipment, applications, or connectivity issues in a timely fashion.
• Thorough understanding of network and OS security concepts and procedures.
• Proficiency in cybersecurity concepts and the ability to communicate security concepts.
• Experience with monitoring tools such as Splunk.
• Familiarity with AI tools like ChatGPT or copilots such as Microsoft/Github Copilot and their utilization in IT support workflows.
• Ability to write content and curriculum related to instructional outcomes and lesson plans.
• Must be able to secure course‑relevant certifications (CompTIA or Cisco IT/Network Certifications).
• Bachelor’s degree (or equivalent practical/industry experience).
• CompTIA A+ 1200 Series.
• Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed…