NBS Database Administrator

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology and education services to more than 1,200 higher education institutions, nearly 12,000 K-12 schools, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

The NBS Database Administrator is a highly visible role with significant opportunity for technical growth and increasing ownership. This position plays a hands-on role in supporting and advancing the MongoDB Atlas environment behind a growing portfolio of NBS microservices. The person in this role will build deeper MongoDB and No

SQL expertise while helping support a platform that continues to expand in scale and importance.

The work goes well beyond routine database administration. This role works across the database lifecycle with responsibilities that include network access and security, backup and recovery, performance tuning, upgrades, capacity planning and production troubleshooting. The position works closely with development and technical teams to solve problems, improve performance and help keep application services reliable and available.

The MongoDB Atlas environment supports shared services used across the NBS product suite. It spans test, preview and production workloads with dozens of application databases, hundreds of collections and more than 1,000 indexes. The role also provides opportunities to gain experience with Redis, Microsoft SQL Server, Azure SQL, Azure SQL Managed Instance and supporting cloud technologies.

• Supports the day-to-day administration and operational health of MongoDB Atlas across production, test and preview environments.
• Monitors MongoDB Atlas alerts and performance metrics. Reviews cluster health and resource utilization. Uses logs and monitoring tools to identify potential issues before they affect applications.
• Assists with cluster performance and capacity management. Reviews workload trends, storage growth, cluster sizing and autoscaling behavior.
• Analyzes query and index performance using MongoDB Atlas monitoring and diagnostic tools. Reviews slow-running operations, query plans and index utilization to identify opportunities for improvement.
• Works closely with development teams to investigate inefficient queries and application behavior. Helps evaluate indexes and tuning changes that improve MongoDB performance and stability.
• Supports the administration of MongoDB databases, collections and indexes. Also manages users, roles, network access controls and security settings using established NBS standards.
• Assists with MongoDB Atlas backup and restore activities. Supports point-in-time recovery, disaster recovery testing and recovery validation.
• Supports MongoDB Atlas maintenance and platform changes. This includes upgrades, version changes, scaling events and configuration changes. Performs post-change validation to confirm platform health.
• Participates in incident response and production troubleshooting. Uses database activity, application errors, logs and performance metrics to help identify root cause and restore service.
• Troubleshoots application connectivity and database access issues. Works with development teams, application support and Cloud Operations when issues involve networking, authentication or supporting infrastructure.
• Supports database security and access management. Assists with access requests, role assignments, permission changes and employee termination reviews. Follows least-privilege access standards.
• Supports database change management processes. Reviews, tests and…