Financial Aid Systems Project Manager

Department Financial Aid

Position Summary:

This position exists to support long term success of the Financial Aid Systems team. The position's time will be divided between two primary focuses. The first focuses on supporting the Associate Director of Financial Aid Systems with the efficient completion of long-term projects by tracking the team’s outstanding projects and ensuring that all deliverables are complete according to proactive planning. The position will at times also engage in data entry processing needed to allow the project solutions to be delivered.

The Project Manager will also work with the systems team to create resources they need to maintain and organize their workload and to identify potential obstacles to completion. The second primary function of the project manager is to support the Director of Systems with the Workday implementation project. They will support these efforts by cataloging business processes of newly developed policies and procedures, as they serve as an initial user of the product under the guidance of the director.

Further, the position will collaborate with the Systems and Compliance teams to organize the training sessions and resources needed for the financial aid office.

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Duties and Responsibilities :

Provide leadership support for outstanding system projects by coordinating necessary meetings and ensuring the delivery of agreed upon action items.

Manage the System Team’s ticketing system to track the progress and completion of outstanding requests.

Support the seasonal initiatives set by the Director and Associate Director of Systems, by auditing the team’s adherence to the department's master calendar

Attend regular meetings with office partners to acquire feedback on their current experience using the SIS or the upcoming system transition, and to report on the status and progress of outstanding system requests.

Distribute weekly updates to the team, to keep them up to date on recent issues and enhancements being worked on by the systems team.

Catalog staff needs to effectively transition to the new student information system, and document required knowledge transfer steps.

Engage with the implementation environment of Workday Student to provide insight into user experience of the configuration.

Processing and reviewing an assigned set of system generated lists

Work alongside systems team to troubleshoot outstanding system issues and brainstorm solutions.

Develops and maintains policies and procedures on principal job duties.

Position Competencies :

Demonstrates values-based leadership by modeling CADRE values, building trust through self-awareness and emotional intelligence, seeking feedback, and navigating conflict productively.

Ensures operational effectiveness by managing priorities, time, and resources responsibly, adhering to policies, delivering measurable results, and meeting performance expectations.

Aligns individual work with team and departmental goals by contributing to shared priorities, seeking clarity, and adapting to change in support of the 2030 Strategic Plan.

Practices collaboration by communicating clearly, checking for understanding, building strong relationships, and engaging diverse perspectives to achieve shared outcomes.

Advances equity and belonging with awareness of culture and potential biases, listens openly to diverse perspectives, contributing to respectful and inclusive work relationships.

Innovates by developing professional skills, staying informed on relevant trends, and identifying opportunities to improve processes and outcomes.

Required Qualifications:

Bachelor's degree or 3 years experience working in at a college or university.
2 years of experience in higher education administration

Demonstrated experience in…