Network Operations Engineer II

## Network Operations Engineer IIApply:
Denver, CO:
Full time:
Posted Today:
R0017644
** Network Operations Engineer II - Client Onsite
***
* Work Location:

Denver, CO
** Our Tier 2 NOC Engineer is responsible for advanced troubleshooting, fault isolation, incident escalation, and network optimization within a globally distributed data center network. This role requires deep expertise in network infrastructure, routing, switching, troubleshooting, and operational support.  The Tier 2 Engineer serves as the primary escalation point for Tier 1 engineers, taking ownership of complex cases and driving them to resolution.

This position also contributes to process improvements, automation, and monitoring system enhancements to optimize network operations.  
** Key Responsibilities
**** Advanced Network Operations & Troubleshooting
*** Operate and troubleshoot a globally based Data Center network, including routing and switching devices.
* Perform fault isolation and resolution, diagnosing Layer 1–3 network issues.
* Take ownership of escalated cases from Tier 1 engineers, ensuring a successful resolution.
* Manage and escalate critical events, communicating clearly and concisely with stakeholders.
* Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling.
* Detect and diagnose various error/failure conditions across an array of network device types.
* Provide hands-on support for network incidents, collaborating with engineering teams when required.  
** Incident Response & Escalation Support
*** Provide Tier 2 support for all Data Center Network Repair issues, assisting Tier 1 engineers with advanced troubleshooting.
* Serve as the escalation point-of-contact during business hours, handling troubleshooting, tooling, and process issues.
* Coordinate with DC facilities teams on maintenance activities impacting network infrastructure.
* Own incident response processes, including escalations to higher-level support teams when necessary.
* Rapidly respond to major network incidents, supporting SEV initiation and resolution processes.  
** Network Monitoring & Optimization
*** Monitor the DC network infrastructure ticket queues, ensuring timely and accurate responses to alerts.
* Track and document incident resolution steps, maintaining accurate logs in ticketing systems.
* Proactively identify and resolve network performance issues, optimizing existing configurations.
* Develop and maintain network change documentation, including VLAN, subnet, and DNS modifications.  
** Automation & Continuous Improvement
*** Contribute to the creation of monitors, alerts, dashboards, and performance metrics to drive continuous improvements.
* Identify areas for automation to improve efficiency.
* Provide feedback on recurring network issues, refining troubleshooting procedures and SOPs.
* Support network optimization efforts, participating in capacity planning and scaling initiatives.  
** Process & Asset Management
*** Document and optimize operational processes and procedures, ensuring alignment with best practices.
* Follow Return Merchandise Authorization (RMA) processes and coordinate with vendors for hardware replacements.
* Ensure accurate inventory and documentation in collaboration with audit and asset management teams.
* Monitor tickets for adherence to SLAs, ensuring prompt issue resolution.  
** Required

Qualifications & Skills
**** Technical Skills
*** Expertise in Data Center networking, including rack installations, routers, switches, VLANs, and routing protocols (BGP, OSPF, MPLS, etc.).
* Strong experience troubleshooting Layer 1–3 network issues in a large-scale production environment.
* Hands-on experience with network monitoring tools (e.g., Solar Winds, Nagios, PRTG, or similar).
*…