Senior Director, Technology Product Management

Product Management
· Directs a comprehensive product strategy from product conception and definition through end of life. Ensuring effective delivery of requirements on a timely basis.
· Directs those involved in the design, modification and evaluation of all phases of a specific product or group of products provide insights, guidance to drive optimal solutions with clearly defined benefits.
· Promotes use of new technologies and industry-leading trends. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
· Manage a focused team of Product Managers and Production Support staff to achieve strategic goals. Ensure the team is focused on supporting the current state whilst delivering on requirements and initiatives.
· Embrace the JLL "Accelerate 2030" strategy with particular focus on "Unlock Platform Excellence" & "Outpace through data and AI"
· Deliver the approved 3-year ERP strategy and roadmap by collaborating with global and regional finance partners to design and implement technical solutions
· Provide product expertise, develop strong working relationship with finance and business partners.
· Manage ERP O2C robustness ensuring timely resolution of priority issues.
· Responsible for establishing a comprehensive performance management framework that provides actionable insights into process efficiency, issue resolution, and business value, enabling proactive decision-making for stakeholders.
· Create awareness of industry trends and ensure JLL adopts best-in-class working practices and technical solutions
· Experience with Sarbanes-Oxley compliance and audit requirements for billing and revenue workflows
· Establish recognition as a strategic technology leader within JLL's senior leadership community.
· Drive strategy and delivery of future ERP strategy for JLL. Business Analysis & System Enhancement

• Partner with finance teams to gather business needs and translate them into detailed functional specifications for system enhancements.
• Perform gap analysis to evaluate current system capabilities and identify solutions through configuration, customization, or new functionality.
• Analyse the technical and business impact of proposed changes to ensure compatibility with existing systems and workflows.
• Support the rollout of new modules and features across multiple business units and geographic regions.
• Create and maintain comprehensive functional specifications, system documentation, and process guides.

• Identify opportunities to streamline business processes through system configuration and automation.
• Manage operational issues, including reporting, timely resolution, and identifying ongoing mitigation strategies.
• Ensure deliverables are completed on schedule and with minimal errors post-deployment.
• Interface with Oracle and third-party vendors to coordinate technical activities and support.
• Overseeing the entire product development lifecycle from conception and requirements gathering to launch and iteration
• 10+ years of experience supporting People Soft Financial Management 9.2, ideally in the real estate or a similar service industry.
• Bachelor's degree in Information Systems, Computer Science, Business Administration, Finance, or a related field.
• Deep functional knowledge of People Soft FSCM 9.2 modules, with expertise in the Order to Cash process.
• Strong understanding of financial close processes and month-end support requirements.
• Proven ability to work under pressure, manage complex projects, and deliver results.
• Experience supporting at least one global ERP rollout.
• Excellent communication and presentation skills., People Soft certifications in Financial Management.
• Oracle Accreditations.

• Experience with process…