Analyst II, IT

Ready to build a rewarding career in an industry that is growing?

We are a global mining company dedicated to safely delivering nickel, copper, cobalt, and platinum group metals essential for the world's energy transition.

Our mission is to improve lives and shape a better future together.

From utensils to cellphones to satellites, our operations simplify daily life and enhance connectivity. Our metals are integral to life-saving medical equipment and the electric vehicles driving the fight against climate change - our work truly matters.

Join our diverse team of 15,000 talented individuals committed to transforming critical minerals into prosperity and sustainable development in countries like Canada, Brazil, Indonesia, the United Kingdom, and Japan. We invite you to use your skills with us and contribute to something meaningful and enduring.

We are currently seeking an Analyst II, IT Infrastructure Operations to join our IT Infrastructure Operations team in Sudbury, Ontario.

Reporting to the Supervisor/Manager, IT Infrastructure Operations, the Analyst II is responsible for the operation, maintenance, deployment, and continuous improvement of hosting environments, storage platforms, backup solutions, and cloud infrastructure supporting Vale Base Metals' Canadian and selected international operations.

The successful candidate will combine hands‑on technical expertise with operational support, project delivery, and vendor engagement to ensure secure, reliable, and cost-effective infrastructure services that enable operational excellence across our organization.

• Support and maintain enterprise hosting, storage, backup, and cloud infrastructure environments.
• Ensure infrastructure services meet business requirements, service levels, and corporate technology standards.
• Participate in infrastructure deployments, upgrades, migrations, and modernization initiatives.
• Maintain accurate infrastructure asset inventory, configuration records, and lifecycle management processes.
• Develop and maintain technical documentation, operational procedures, and recovery documentation.

• Monitor infrastructure performance, availability, reliability, and capacity to identify improvement opportunities.
• Support and continuously improve backup, recovery, and disaster recovery capabilities, including validation and testing activities.
• Generate operational reports and contribute to service performance metrics and KPI dashboards.
• Participate in incident, problem, change, and release management activities following ITIL best practices.
• Act as a technical escalation point for infrastructure-related incidents and service disruptions.
• Provide after‑hours and on‑call support as required.

• Support infrastructure security initiatives, vulnerability remediation, patching activities, and access management controls.
• Ensure adherence to Technology and Security policies, standards, and procedures.
• Manage risks related to cyber vulnerabilities, audits, compliance requirements, and data protection.
• Identify and implement opportunities for risk reduction, service improvement, and operational efficiency.

• Collaborate with business stakeholders, technology teams, vendors, and service providers to ensure stable and effective infrastructure services.
• Support service provider management, contract administration, and service performance reviews.
• Participate in project planning, solution validation, operational readiness assessments, and transition‑to‑support activities.
• Work cross‑functionally with End User Services, Network, Telecommunications, Operational Technology (OT), and Cybersecurity teams.