Epic Clinical Application Analyst - C&R Tech

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Leads managed services operations for Clinical Application modules, overseeing break/fix resolution, configuration maintenance, and system optimization within the C&R Tech workstream

Independently manages break/fix resolution, configuration changes, and ongoing system maintenance for Clinical Applications. Handles moderately complex tickets and service requests, performs root cause analysis, and implements approved fixes. Supports upgrade and patch cycles, collaborates across application teams, and begins mentoring associates on operational procedures and troubleshooting techniques.

System Configuration & Maintenance

Leads complex configuration changes, system tuning, and maintenance activities across multiple Clinical Application modules. Validates configuration changes to ensure system integrity and alignment with operational needs. Oversees build activities for enhancements, patches, and upgrade cycles.

Testing & Troubleshooting

Designs andleadsregression and validation testing cycles for configuration changes, patches, and upgrades. Oversees and audits testing activities.

Troubleshoots complex technical and workflow issues and coordinates testing across teams.

End-User Support & Training

Leads support operations including ticket queue management, SLA adherence, and escalation workflows. Develops training materials focused on common issues, workarounds, and system tips to improve end-user self-sufficiency.

Creates andmaintainsdetailed operational documentation, governance standards, and knowledge transfer materials. Ensures runbooks and escalation procedures are current and comprehensive.

Analytical & Technical Skills

Strong problem-solving and technicalexpertisewith Clinical Applications and utilities (reporting, security, integrations with third-party systems).Analyzes incident trends toidentifyrecurring issues and drive permanent fixes.

Communication Skills

Communicates effectively with executives, clinicians, and IT teams. Manages stakeholder expectations around system issues, change timelines, and service levels with confidence and professionalism.