VP, Technology Strategy

Description

At Mission Rock Residential, we believe that where you live matters—and so does the team that makes it feel like home.

We are more than a property management company—we’re a people-first organization that values Integrity, Accountability, Respect, Relationships, Inclusivity, Vision, and Empathy. Our I ARRIVE values guide everything we do, from how we serve our residents to how we support our team members.

We foster an inclusive workplace that celebrates diverse perspectives, empowers growth, and strengthens the communities we serve. When you join Mission Rock, you join a team that’s invested in your success and well-being.

The VP, Technology Strategy ensures the company’s technology ecosystem supports business strategy and delivers consistent, effective experience for team members, owners, and residents. The role maintains an enterprise-wide view of how systems connect, identifies opportunities to improve performance and usability, and partners with department leaders to align technology priorities with business needs.

This strategic, cross-functional leadership role is responsible for aligning the company’s enterprise application and software ecosystem with business strategy. The VP, Technology Strategy evaluates how property management software, CRM, accounting/ERP, revenue management, maintenance and work order platforms, resident experience applications, BI and reporting tools, and other systems work together to support company priorities rather than treating each platform as a stand‑alone solution.

The VP, Technology Strategy, owns the roadmap for enterprise system initiatives and is accountable for how those initiatives are delivered. This includes prioritizing and sequencing projects against business need and capacity, defining scope and success measures with the sponsoring department, and keeping leadership current on progress, risk, and cost. Where implementations run through vendors or implementation partners, this role manages that relationship end to end: evaluating solutions, negotiating scope, holding partners to committed timelines and deliverables, and escalating when performance and adoption fall short.

This role leads the IT application team, partners with the company’s Advisory Team on enterprise technology priorities, and works with department leaders to drive implementation, adoption, and continuous improvement.

Success in this role is measured by the delivery of prioritized initiatives on time and within approved scope and budget; increased adoption and effective use of enterprise systems; reduced system redundancy and manual work; improved data quality and integration; and measurable improvements to the team member, owner, and resident experience.

Lead, coach, and develop the IT application team by establishing clear priorities, defining performance expectations, building team capabilities, supporting succession planning, and ensuring appropriate coverage for critical enterprise systems.

• Demonstrated ability to understand and evaluate a broad software ecosystem (property management, CRM, ERP/accounting, revenue management, maintenance, resident experience platforms, etc.) and how these systems interrelate
• Proven experience connecting technology/systems decisions to overall business strategy, not just system functionality
• Strong track record of cross-functional collaboration and influence across Operations, IT, Accounting, HR, and Marketing
• Experience evaluating and driving improvements to both team member and resident/customer experience through systems and process design
• Excellent communication skills, with the ability to translate between…