Business Analyst - IT

Core Site is a leading colocation data center company providing the space, power, cooling and connectivity that businesses rely on to operate and grow. Our data centers bring dozens of organizations together under one roof, supporting the technology and services that keep our world connected. Our people are at the heart of everything we do, bringing the expertise, ideas and commitment that power our business and help our customers succeed.

With a culture built on collaboration, ownership, and operational excellence, Core Site is a place to make an impact.

As a member of the Core Site information technology team, the IT Business Analyst is skilled in the analysis of business processes and elicitation of requirements from multiple, and sometimes conflicting, business units. The individual in this role is responsible for product ownership, project management and/or scrum master responsibilities for assigned projects, taking gathered requirements through development and successful implementation. The Business Analyst works with technical and non-technical teams and must communicate effectively according to the audience.

The ideal candidate is comfortable with a high degree of change, deals well with ambiguity, and is capable of working in an adaptive software development environment with a strong analytical skill set.

• Provide thorough assessments of current-state and future-state business processes to establish technical solutions, cost-benefit analyses, and scope estimations.
• Gather requirements by conducting process workshops, discovery sessions, and backlog refinement to translate into accurate and meaningful epics, user stories and acceptance criteria.
• Advise business stakeholders on platform best practices and standard feature adoption by working with technical leads and the Enterprise Solution Architect.
• Perform role of Scrum Master and/or Project Manager as needed, undertake duties such as leading agile ceremonies, creating project plans, reporting project status across the organization, planning and facilitating end-to-end UAT activities, and creating deployment and cutover plans.
• Prioritize and track all issues, risks, action items and decisions to resolution, escalating as needed to ensure project success.
• Builds and maintains process and project documentation in Confluence/Box and other tools as adopted by the organization
• Facilitate change management in areas affected by development activities. Evaluate system changes for downstream system and/or organizational impact.
• Develop and maintain productive working relationships with key internal clients and other team members.
• Maintain state-of-the-art knowledge of related systems and techniques, including evaluation of computer hardware and software. Initiate or assist in the research, evaluation, and selection of new system software, as directed.
• Adhere to Software Development Lifecycle (SDLC) methodology and compliance obligations.
• Promote and demonstrate the behaviors consistent with Core Site’s culture and Guiding Principles.

• Train on, and support the use of, assigned applications/software, and various reporting systems.
• Participate in Quality Assurance and Quality Control practices, standards, methodologies and metrics associated with assignments.
• Complete system and process effectiveness audits.
• Other projects and duties as assigned.

• Experience with Salesforce, Data Warehousing, or Data Analytics is highly desired.
• Communication skills including communicating at technical and business levels, and the ability to effectively communicate and engage with people from all organizational levels.
• Strong documentation skills.
• Ability to collect and analyze data to assist in decision-making.
• Experience working within various project delivery methodologies and able to apply necessary processes to ensure project success.
• Strong problem solving (error detection, root cause analysis, error correction), conceptual, analytical, and decision-making skills.
• Skilled in managing or driving small to medium-sized projects. Product Ownership or Project Management background is desired.
• Demonstrated aptitude for quickly learning new applications and operating systems.
• Demonstrated knowledge of information and systems technology, systems and techniques, computer network systems and various telecommunication systems.

• Bachelor’s degree in computer science, information…