Corporate Technology Support Engineer

The Corporate Technology Support Engineer provides high-quality technical support and endpoint technology services for Restaurant Support Center (RSC) Team Members, Executive Leadership, remote Team Members, and field-based users.

This is a hands-on corporate technology role for someone who enjoys solving problems, taking ownership of technical issues, and creating an excellent support experience. The Corporate Technology Support Engineer works across Windows and macOS devices, Microsoft 365, Microsoft Intune, Entra , Service Now, Teams Rooms, endpoint security tools, and related corporate technologies.

The successful candidate combines strong troubleshooting skills with excellent customer service and professional communication. They are comfortable working independently, know when to collaborate or escalate, and take ownership of issues through resolution. They also look beyond individual support requests to identify recurring problems, improve processes, strengthen documentation, and make the technology environment easier to support.

Essential Functions of the Job

End-User & Corporate Technology Support — 60%

• Provide responsive technical support to RSC Team Members, Executive Leadership, remote Team Members, and field-based users across Windows PCs, Macs, mobile devices, Microsoft 365, Teams Rooms, printers, peripherals, and related technologies
• Provide professional, high-touch technical support to Executive Leadership and other business-critical users
• Independently diagnose and resolve hardware, software, identity, connectivity, application, and endpoint issues
• Own incidents and service requests from initial contact through resolution, maintaining clear communication and appropriate follow-up throughout the support experience
• Troubleshoot issues that may span endpoint, identity, application, network, and collaboration technologies and engage other IT teams when appropriate
• Identify recurring technical issues, investigate root causes, and recommend solutions that reduce repeat incidents and improve the user experience
• Support Microsoft Teams Rooms, conference-room technology, and other corporate collaboration solutions
• Identify opportunities to standardize, automate, or otherwise improve common support processes
• Create and maintain technical documentation, knowledge articles, and support procedures

Endpoint & Technology Lifecycle Management — 25%

• Configure, deploy, troubleshoot, refresh, reimage, and retire Windows and macOS endpoints
• Support endpoint configuration, software deployment, device compliance, and troubleshooting using Microsoft Intune and related management technologies
• Assist with identity, access, endpoint security, and device-management activities within established IT standards
• Support technology onboarding and offboarding activities, ensuring Team Members receive properly configured equipment and access
• Maintain accurate technology asset records throughout the device lifecycle
• Coordinate ordering, receiving, deployment, shipping, recovery, refresh, and retirement of IT equipment
• Follow up with users and locations to ensure timely equipment returns and assist with asset-recovery activities
• Maintain organized and secure IT equipment and inventory

Projects & Continuous Improvement — 15%

• Participate in endpoint, infrastructure, security, collaboration, office technology, and other IT initiatives
• Partner with other IT teams to troubleshoot complex issues and implement technology changes
• Assist with testing, documentation, deployment, and support of new technologies and technology standards
• Identify opportunities to improve support processes, endpoint standards, documentation, and the overall Team Member technology experience
• Participate in occasional planned after-hours support, technology deployments, and project activities

Required Qualifications

• 5+ years of hands-on experience in corporate IT support, desktop support, endpoint support, or a similar technical support role
• Experience providing technical support to Executive Leadership, VIP users, or other business-critical users
• Hands-on experience troubleshooting Windows PCs, laptops, peripherals, and Microsoft Office/Microsoft 365 applications
• Hands-on experience supporting Microsoft Exchange Online and Outlook in a corporate environment
• Microsoft Intune or another enterprise endpoint-management platform
• Working knowledge of Active Directory and/or Microsoft Entra
• Experience diagnosing and resolving hardware, software, connectivity, identity, and application issues
• Experience…