Release Manager

Jira, Gitlab, Chalk, GECX

The Release Manager is responsible for planning, coordinating, and overseeing the deployment of application and platform changes into production, with a strong focus on overnight maintenance windows where timing, accuracy, and risk management are critical. This role ensures that all code releases are properly scheduled, approved, and communicated in advance, and that deployment activities follow established processes, controls, and readiness checks.

The Release Manager works closely with development, QA, Platform Engineering, operations, and business stakeholders to confirm that release content is validated, dependencies are understood, and implementation plans are complete before any production activity begins.

During the maintenance window, the Release Manager serves as the central point of coordination for the release, guiding teams through deployment steps, monitoring progress against the release plan, and managing communication throughout the event. They help identify and resolve issues in real time, ensure rollback or contingency plans are ready if needed, and confirm that post-deployment validation is completed before the release is considered successful.

In addition to executing releases, the Release Manager supports continuous improvement by documenting outcomes, tracking risks and lessons learned, and refining release processes to improve reliability, efficiency, and cross-team coordination over time.

• Flexible to support the release schedule/time
• Gemini Enterprise (GECX) knowledge and work experience in Contact Center IVR space is preferred

Applicants must be legally authorized to work in the United States.

Themesoft Inc is an Equal Employment Opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.