Product Analyst

Enterprise Applications

Metropolitan State University of Denver (MSU Denver) is Colorado's student-centered public university, dedicated to providing accessible, high-quality education and advancing social mobility. Located in the heart of downtown Denver, MSU Denver serves a diverse student population through innovative academic programs, community engagement, and a commitment to student success. As a federally designated Hispanic-Serving Institution, MSU Denver fosters an inclusive environment where students, faculty, and staff can thrive while making meaningful contributions to Colorado and beyond.

This position exists to contribute to the effective management and development of Enterprise Resource Planning (ERP) systems, Student Information Systems (SIS) and other products through close collaboration across technical and functional leads. This role requires strong analytical skills, attention to detail, and the ability to collaborate with cross-functional teams to support product strategy and execution.

Metropolitan State University of Denver is an equal opportunity employer.

50% - Product Analysis

As a Product Analyst, you’ll work with product managers, end users, functional users, developers, business stakeholders and vendors to elicit, analyze, communicate, and validate requirements and business processes. You will prepare and maintain detailed documentation pertaining to functional and technical requirements, propose and assess solutions, configurations, testing, and system operations. You will work cross-functionally to implement releases that align with the product strategy, bridging complex business problems to solutions by contributing to solutions for usability and end-user adoption, which support University strategic initiatives.

You will also monitor product performance and recommend improvements to enhance usability and efficiency. The product analyst will support the day-to-day operational processes, developing and implementing procedures in response to changing business needs and program design.

25% - Support & Training

As Product Analyst, you’ll be able to identify, troubleshoot and resolve issues related to Workday functionality and advise users requiring assistance in solving complex problems or configurations. You'll apply your experience communicating complex technical concepts to a variety of audiences to draft and deliver training materials and campus communications, ensuring the community both knows what the system can do, and how to use it.

10% - Reporting

You will work with product managers to define and document reporting needs, create reports and enhance end-user experience through reporting solutions. You will perform data analysis to support evaluation of system defects or to develop requirements for new functionality; triage and troubleshoot complex user-reported system defects; assist in various system trouble shooting and balancing and correction efforts including analysis, verification and validation of issues and fixes.

5% - Other Tasks as Assigned

You may be asked to take on additional responsibilities, including occasional off-hours or weekend work.

• Demonstrates values-based leadership by modeling CADRE values, building trust through self-awareness and emotional intelligence, seeking feedback, and navigating conflict productively.
• Ensures operational effectiveness by managing priorities, time, and resources responsibly, adhering to policies, delivering measurable results, and meeting performance expectations.
• Aligns individual work with team and departmental goals by contributing to shared priorities, seeking clarity, and adapting to change in support of the 2030 Strategic Plan.
• Practices collaboration by communicating clearly, checking for understanding, building strong relationships, and engaging diverse perspectives to achieve shared outcomes.
• Advances equity and belonging with awareness of culture and potential biases, listens openly to diverse perspectives, contributing to respectful and inclusive work relationships.
• Innovates by developing professional skills, staying informed on relevant trends, and identifying opportunities to improve processes and outcomes.

Required Qualifications:

- To be successful in this position, you must have:

• 3+ years' experience managing systems that support administrative operations
• Experience gathering information from technical and functional stakeholders to…