Platform Manager – Microsoft Dynamics 365 CRM

Job Description:

Toppan Merrill is a global technology leader committed to simplifying the complexity of regulatory disclosure and communications. Our industry leading technology is backed by what we are best known for: unmatched market expertise and unparalleled customer service. Toppan Merrill is a leading partner for the financial, legal, health and capital markets.

At Toppan Merrill, you will find a culture that will encourage, empower and challenge your unique qualities to enable you to reach your full potential. Toppan Merrill leadership is committed to inspire and help you reach that potential. You'll work with dynamic colleagues, experts in their fields, who are eager to share their knowledge with you.

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The Platform Manager – Microsoft Dynamics 365 is responsible for the strategic direction, prioritization, development, and ongoing optimization of the Microsoft Dynamics 365 platform. This position serves as the primary liaison between business stakeholders and technology teams, translating business needs into scalable technology solutions that improve processes, user experience, and organizational effectiveness.

The Product Owner maintains the product roadmap and backlog, establishes priorities based on business value, and partners with cross-functional teams throughout the solution development lifecycle. This role requires a strong understanding of business processes and Microsoft Dynamics 365 capabilities to ensure platform investments deliver measurable value while maintaining appropriate governance, security, data integrity, and system sustainability.

• Own and maintain the Microsoft Dynamics 365 CRM product vision, roadmap, and backlog, ensuring priorities align with business objectives and organizational strategy.
• Partner with business leaders, end users, IT, and other stakeholders to understand business processes, identify needs, and define opportunities for platform enhancements.
• Translate business requirements into clearly defined epics, features, user stories, acceptance criteria, and functional requirements for development and configuration teams.
• Prioritize product features, enhancements, defects, and technical improvements based on business value, user impact, risk, dependencies, and available resources.
• Serve as the primary functional decision-maker for the Dynamics 365 platform, providing direction and clarification to developers, administrators, analysts, architects, and implementation partners.
• Lead and participate in product discovery, backlog refinement, sprint planning, solution demonstrations, user acceptance testing, release planning, and post-implementation reviews.
• Evaluate existing processes and system functionality to identify opportunities for automation, standardization, simplification, and improved user experience.
• Partner with technical teams to support effective platform configuration, integrations, workflows, data management, reporting, security roles, and related Dynamics 365 capabilities.
• Establish and monitor product performance measures, adoption, user feedback, and business outcomes to evaluate solution effectiveness and identify opportunities for continuous improvement.
• Manage stakeholder expectations and communicate product priorities, roadmaps, release plans, system changes, dependencies, risks, and implementation impacts.
• Partner with business leaders, training resources, and subject matter experts to support change management, documentation, communications, training, and user adoption.
• Maintain knowledge of Microsoft Dynamics 365 and Microsoft Power Platform capabilities and product roadmaps, evaluating new functionality and emerging…