Platform Manager, CRM, Global

## Platform Manager, CRM, Global Apply:
Denver, Colorado:
Remote - US:
Full time:
Posted Today:
R25067#
** About Vantage
** Vantage powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.  
** Position Overview
**** This role can be based in Denver, CO. in alignment with our flexible work policy (3 days in, 2 days flexible). Or US remote.
** Join Vantage as a Global Platform Manager and be responsible for the comprehensive management and operational efficiency of our Enterprise platform.  The Platform Manager will capture and analyze requests for new IT services, find opportunities to use technology for business improvements, and facilitate solution implementation. The ideal candidate is proactive in conducting research, developing roadmaps, and offering insights to enhance business operations through technology.

You will apply innovative thinking to create detailed business and system documentation. You will become familiar with the entire CTIO organization and our business partners, regions, and third-party vendors that we will use to meet our team's needs for timely and scalable enterprise platform deliveries.  
** Essential Job Functions
**** Requirements Gathering:
*** As an Enterprise Platform Manager you will lead project teams in gathering requirements and designing solutions.
* Capture, analyze, and document requests for new IT services from collaborators.
* Collect and refine requirements from collaborators, translating them into actionable tasks for the Infrastructure & Service Desk teams.
** Stakeholder Engagement:
*** Act as a liaison between enterprise platform departments and various internal collaborators.
* Build trust and rapport by establishing strong relationships with collaborators.
* Drive user adoption of Enterprise platforms by maintaining adoption and data-quality dashboards and implementing strategies for continuous improvement.
** Service Request Analysis:
*** Receive and evaluate service or enterprise platform requests, ensuring all requirements and justifications are clearly documented.
** Research & Technology Analysis:
*** Conduct research and analysis to identify areas where technology can improve business operations and processes.
** Gap Analysis & Roadmaps:
*** Perform gap analysis to determine where existing systems fall short and provide recommendations for improvements.
* Develop roadmaps and proof-of-concepts to demonstrate potential technology solutions.
* Develop and maintain a comprehensive backlog of enhancements and fixes, prioritizing according to business impact.
** Process Improvement:
*** Continuously evaluate and improve business processes to optimize technology integration and service delivery.
** Additional Duties:
*** Respond promptly to immediate issues, troubleshoot problems, and identify solutions or user training requirements.
* Manage and work with third party vendors applied to supplement fulltime Vantage employees.
* Stay abreast of new tools, capabilities, and updates within the enterprise platform(s) to continuously leverage technology for business excellence.
* Handle additional duties as assigned by Management.  
** Job Requirements
***
* Education:

*** Bachelor’s degree or equivalent experience in Information Technology, Computer Science, or a related field.
*
* Experience:

*** 3-5 years of experience working with Enterprise Systems administration, application management or a role with similar responsibilities.
*…